Accommodations Scheduling & Client Support Specialist

Pearson; Honolulu (HI); On-site; USD 23,419 - 27,552; Full time

Job summary

Pearson in Honolulu is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations, handling client and candidate inquiries, scheduling exams, and coordinating with test centers, vendors, and internal teams to ensure requirements are met.

The role involves working with ADA guidelines, managing complex scheduling, and maintaining accurate data while delivering exceptional service.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service is provided
• Correctly and efficiently execute requests for candidates approved to test with accommodations following client specific guidelines, enabling Accommodation Scheduling team to meet 1 business day KPI
• Work directly with service provider vendors to schedule all ancillary support including readers, recorders, sign language interpreters, and translators per client requirements
• Responsible for coordination with internal teams to ensure all necessary equipment, software, and exam content is prepared and shipped to appropriate test center for exam day
• Communicate all details of exam appointment to Pearson VUE test centers or other external testing locations to ensure site is properly prepared on exam day
• Become a subject matter expert (SME) on test center capacity guidelines to ensure test center efficiency KPIs are met
• Support Contact Center and Channel staff handling accommodations via Accommodation Scheduling Helpdesk lines

Skills

Customer service experience

Strong communication

Time management

Discretion with confidential material

Attention to detail

Education

High School Diploma or equivalent experience preferred

Tools

MS Office

Job description

Pearson in Honolulu is seeking an Accommodations Scheduling Coordinator to provide operational support for testing accommodations, handling client and candidate inquiries, scheduling exams, and coordinating with test centers, vendors, and internal teams to ensure requirements are met.

The role involves working with ADA guidelines, managing complex scheduling, and maintaining accurate data while delivering exceptional service.