Guest Service Specialist

Blue Water Development Corp.; Virginia (MN); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Sick time

Holiday pay

Job summary

Blue Water Development Corp. is seeking a friendly and energetic Front Desk/Guest Services associate to greet guests, handle reservations, and support a seamless check-in experience. You will work closely with the concierge team to meet guests' needs and ensure a smooth stay.

The role requires strong communication, attention to detail, and the ability to work weekends, holidays, and evenings in a fast-paced environment. Seasonal, on-site position with basic computer and cash-handling duties.

Qualifications

• High school diploma or GED equivalent.
• 1–3 years front desk, reservations, or customer service experience.
• Must be enthusiastic, upbeat, and energetic.
• Strong attention to detail.
• Ability to work a diverse schedule including weekends, holidays, evenings.
• Must work well under pressure and in high-stress situations.
• Able to effectively use computers and technologies (phones, copiers, fax, card/cash machines).
• Excellent communication skills.
• All-Hands-On-Deck mindset.

Responsibilities

• Operate front desk and guest service station features for reservations, check-in/check-out, and handling site charges with guests.
• Deliver the Blue Water Way in guest interactions, from phone to face-to-face.
• Support concierge with guest relations and arranging stay-related requests.
• Open/close the guest service center daily, maintaining a clean, orderly environment.
• Follow cash handling procedures, receipts, and daily ledger entries.
• Keep the property clean, orderly, and guest-ready at all times.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.

Skills

Front desk experience

Customer service

Communication skills

Attention to detail

Flexibility

Technical skills

Enthusiastic energy

Team mindset

Education

High school diploma or GED

Tools

Computer skills

Cash handling equipment

Job description

INTRODUCTION TO ROLE:

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Benefits eligibility:

• Seasonal roles:
  • Are not eligible for health benefits
  • Seasonal roles are eligible for sick time and holiday pay

WHAT YOU WILL WORK ON:

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with arrangements to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest’s signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of the shift.
• Ensures the property is clean, orderly, well-manicured, and guest-ready always
• Performs other duties as assigned.
• Provides regular and reliable attendance.

WHAT YOU BRING:

• High school diploma or GED equivalent
• 1-3 years of front desk, reservations, or customer service-oriented role (required)
• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse work schedule, including weekends, holidays, and evenings.
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
• Excellent communication skills.
• All-Hands-On-Deck mindset (required)

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

• Communicate:
  • While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone, and have the dexterity to operate a computer and various systems
• Movement:
  • This position requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
• Ability to Lift:
  • The employee must frequently lift and/or move up to 30 pounds
• Vision:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Ready to make waves with us? Apply today and let’s create unforgettable experiences together!