Accessible Telecom Support Specialist (DDTP)

CSD; Sonora, Northern (CA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

CSD is seeking a customer support specialist to assist California residents with accessible telecommunications equipment and services under the DDTP program. You will educate users, troubleshoot equipment, and maintain accurate records to meet state contract requirements.

The role involves coordinating with field teams, scheduling visits, and ensuring timely resolution of customer issues while upholding confidentiality and policy compliance.

Qualifications

• Minimum High School diploma or equivalent.
• 6–12 months of previous customer service experience.

Responsibilities

• Assist disabled California residents with selecting and using accessible telecommunication equipment.
• Provide education or training regarding available services.
• Troubleshoot equipment malfunctions and usage problems.
• Maintain program database and notes to comply with state contract requirements.
• Coordinate with providers to resolve customer complaints.
• Schedule field visits with Field Advisors as needed.
• Ensure confidentiality and compliance with policies.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Education

High School diploma or equivalent

Tools

MS Office

Job description

CSD is seeking a customer support specialist to assist California residents with accessible telecommunications equipment and services under the DDTP program. You will educate users, troubleshoot equipment, and maintain accurate records to meet state contract requirements.

The role involves coordinating with field teams, scheduling visits, and ensuring timely resolution of customer issues while upholding confidentiality and policy compliance.