Access Template Specialist

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 72,000 - 110,000; Full time

Job summary

Children’s Healthcare of Atlanta is hiring an Access Template Coordinator to support provider capacity and scheduling workflow design. Under Access Support leadership, you will evaluate processes, design templates, and maintain decision trees to optimize slot utilization.

You will partner with IS&T, physician Ops and practice Ops to implement improvements and deliver insightful reports to operations leadership.

Qualifications

• 2 years building provider templates or 4 years in scheduling
• Experience with SQL Server, Qlikview, Tableau or related BI tools
• Epic certification or equivalent preferred

Responsibilities

• Create and validate provider templates and decision trees.
• Collaborate with Physician Ops and Practice Ops to address capacity issues.
• Provide guidance and training to Access Template Coordinators.
• Coordinate Epic system enhancements with IS&T and stakeholders.

Skills

Epic scheduling

Provider templates

Reporting analytics

SQL & BI

Communication

Workflow optimization

Multi-tasking

Education

Bachelor's degree

Tools

Epic Cadence

Qlikview

Tableau

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 5:00 PM Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

A key contributor to strategic business projects related to provider capacity and schedule coordination. Under the direction of Access Support leadership, this position is responsible for evaluating processes, identifying process deficiencies, and providing improvement actions to ensure high-performance for template designs, capacity management, and decision tree management. Serves as a liaison for Access Services when meeting with clinical department or administrative and clinical leadership to discuss and implement scheduling/decision tree workflow and capacity/template design changes. Manages a portfolio of client clinical departments and is responsible for ensuring clients meet their access and capacity goals via template design and decision tree design. Produces reporting as well as provides crucial analysis of the data to operational leadership and other stakeholders at all levels of the organization. Maintains close working relationship with Information System & Technology (IS&T) business partners and serves as subject matter expert on content of Epic system master files and functionality related to scheduling and template adjustments, e.g., Epic Cadence, Epic Reporting Tools, Qlikview, and other applications. Coordinates activities and initiatives with IS&T, physician leadership, operational leadership and other departments as related to care delivery systems, metrics, and results.

Experience

• 2 years of building and maintaining provider templates (preferably in Epic) or 4 years in provider scheduling
• Experience in database management, system administration, system applications, and business intelligence tools such as SQL Server, Qlik, Tableau or application implementation

Preferred Qualifications

• Certified in other Epic applications such as Grand Central or Prelude
• Master-level experience working with Epic Cadence as a scheduler or scheduling leader
• Experience with provider scheduling management applications, Qgenda preferred
• Epic Decision Tree Badge
• Experience working with Qlik applications

Education

• Bachelor’s degree in relevant discipline or equivalent work experience

Certification Summary

• Epic Certification in Cadence within one year
• Ambulatory Capacity Management Certification from the Patient Access Collaborative within one year

Knowledge, Skills, and Abilities

• Skills in Epic scheduling and provider maintenance scheduling tools
• Skills in reporting and analytics
• Proficiency in analytical, statistical and business intelligence tools
• Ability to work with detailed schedule optimization analytics with accuracy and confidentiality
• Strong communication skills with a variety of audiences, including department management, organizational leaders, physicians and staff members using presentations, spreadsheets and written documents
• Ability to multi-task
• Ability to work independently and within teams

Job Responsibilities

• Create, maintain, review, interpret, analyze and validate provider templates and decision tree build.
• Partner with Physician Ops and Practice Ops as well as other stakeholders to identify and address operational issues related to provider templates and slot utilization-related metrics.
• Internal consultant & educator for best practice stewardship & improvement plans.
• Conduct provider capacity analysis and provide trends as needed by physician and practice operations leadership teams to identify slot utilization improvement opportunities.
• Work as key team member on internal initiatives and projects related to provider templates and process improvement.
• Manages fulfillment of schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques.
• Consistently meets or exceeds service level standards when resolving requests.
• Delegates work to other team members as appropriate and required to ensure a timely response.
• Independently carries out project work and meets all project deadlines.
• In conjunction with physician and practice ops leadership, coordinate Epic system enhancements, upgrades and replacements with IS&T PASS team and other areas/departments.
• Partner with IS&T and outside vendors to provide support for systems, data & hardware.
• Serve as a resource and reference for the system related to template-building and maintenance.
• Provide training and guidance to Access Template Coordinators.
• Provide backup support to Access Template Coordinators.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 1575 Northeast Expy NE

Job Family Patient Access

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.