Access Template Specialist

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an Access Template Coordinator to lead provider templates and decision trees, coordinating with Physician Ops, Practice Ops, and IS&T. You will analyze capacity and slot utilization to improve care delivery workflows and report outcomes to leadership.

You will train Access Template Coordinators and serve as a subject matter expert on Epic Cadence, with strong focus on accuracy, confidentiality, and cross-functional communication.

Qualifications

• 2+ years building provider templates in Epic or 4 years in provider scheduling.
• Experience with database management and BI tools.
• Bachelor’s degree in relevant discipline.
• Epic Cadence certification or equivalent preferred.

Responsibilities

• Create and maintain provider templates and decision trees.
• Partner with Physician Ops and Practice Ops on capacity and slot utilization issues.
• Internal consultant and educator for best practice stewardship and improvement plans.
• Conduct provider capacity analysis and provide trends to leadership.
• Coordinate Epic system enhancements with IS&T and vendors.
• Provide training and guidance to Access Template Coordinators.

Skills

Epic scheduling

Reporting analytics

Communication skills

Multitasking

Team collaboration

Data analysis

Education

Bachelor’s degree

Tools

SQL Server

QlikView

Tableau

Epic Cadence

Job description

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Job Description

A key contributor to strategic business projects related to provider capacity and schedule coordination. Under the direction of Access Support leadership, this position is responsible for evaluating processes, identifying process deficiencies, and providing improvement actions to ensure high-performance for template designs, capacity management, and decision tree management. Serves as a liaison for Access Services when meeting with clinical department or administrative and clinical leadership to discuss and implement scheduling/decision tree workflow and capacity/template design changes. Manages a portfolio of client clinical departments and is responsible for ensuring clients meet their access and capacity goals via template design and decision tree design. Produces reporting as well as provides crucial analysis of the data to operational leadership and other stakeholders at all levels of the organization. Maintains close working relationship with Information System & Technology (IS&T) business partners and serves as subject matter expert on content of Epic system master files and functionality related to scheduling and template adjustments, e.g., Epic Cadence, Epic Reporting Tools, Qlikview, and other applications. Coordinates activities and initiatives with IS&T, physician leadership, operational leadership and other departments as related to care delivery systems, metrics, and results.

Experience

• 2 years of building and maintaining provider templates (preferably in Epic) or 4 years in provider scheduling
• Experience in database management, system administration, system applications, and business intelligence tools such as SQL Server, Qlik, Tableau or application implementation

Preferred Qualifications

• Certified in other Epic applications such as Grand Central or Prelude
• Master-level experience working with Epic Cadence as a scheduler or scheduling leader
• Experience with provider scheduling management applications, Qgenda preferred
• Epic Decision Tree Badge
• Experience working with Qlik applications

Education

• Bachelor’s degree in relevant discipline or equivalent work experience

Certification Summary

• Epic Certification in Cadence within one year
• Ambulatory Capacity Management Certification from the Patient Access Collaborative within one year

Knowledge, Skills, and Abilities

• Skills in Epic scheduling and provider maintenance scheduling tools
• Skills in reporting and analytics
• Proficiency in analytical, statistical and business intelligence tools
• Ability to work with detailed schedule optimization analytics with accuracy and confidentiality
• Strong communication skills with a variety of audiences, including department management, organizational leaders, physicians and staff members using presentations, spreadsheets and written documents
• Ability to multi-task
• Ability to work independently and within teams

Job Responsibilities

• Create, maintain, review, interpret, analyze and validate provider templates and decision tree build.
• Partner with Physician Ops and Practice Ops as well as other stakeholders to identify and address operational issues related to provider templates and slot utilization-related metrics.
• Internal consultant & educator for best practice stewardship & improvement plans.
• Conduct provider capacity analysis and provide trends as needed by physician and practice operations leadership teams to identify slot utilization improvement opportunities.
• Work as key team member on internal initiatives and projects related to provider templates and process improvement.
• Manages fulfillment of schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques.
• Consistently meets or exceeds service level standards when resolving requests.
• Delegates work to other team members as appropriate and required to ensure a timely response.
• Independently carries out project work and meets all project deadlines.
• In conjunction with physician and practice ops leadership, coordinate Epic system enhancements, upgrades and replacements with IS&T PASS team and other areas/departments. Partner with IS&T and outside vendors to provide support for systems, data & hardware.
• Serve as a resource and reference for the system related to template-building and maintenance.
• Provide training and guidance to Access Template Coordinators. Provide backup support to Access Template Coordinators.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

Patient Access