Practice Operations Assistant - Anesthesia & Pain Management

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Best place to work

Job summary

Children’s Healthcare of Atlanta is seeking an administrative professional to support physician operations and patient scheduling in a busy clinic.

You will manage schedules in Epic, coordinate with clinical teams, handle inquiries, and prepare meeting materials to ensure smooth patient access and care. This role requires at least one year of administrative experience and a Bachelor’s degree in Business or Healthcare, plus proficiency with Microsoft Office.

Qualifications

• One year of administrative or office management experience (physician office preferred).
• Bachelor’s degree in Business, Healthcare, or related field required.
• High school diploma or equivalent acceptable.

Responsibilities

• Serves as primary contact and resource for patient appointment scheduling.
• Maintains provider and resource schedules through Epic and other tools.
• Coordinates with clinical teams to ensure information and resources for patient care.
• Reviews Epic InBasket messages, emails, and phone calls related to scheduling and patient access.
• Optimizes schedule utilization by monitoring recalls, wait lists, and referrals.
• Performs general admin duties: correspondence, filing, photocopying, and meeting coordination.
• Orders and stocks supplies and supports documentation, credentialing, and timekeeping as needed.

Skills

Communication

Organization

Customer service

Interpersonal skills

Education

Bachelor’s degree in Business, Healthcare, or related field

High school diploma or equivalent

Tools

Microsoft Office

Job description

Work Shift

Work Shift Day Work Day(s) Variable Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular

Company Overview

Children’s is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

Connect to our mission of making kids better today and healthier tomorrow.

Job Description

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care.

Experience

One year of experience in administrative or office management role (physician office clinic setting preferred)

Preferred Qualifications

Bachelor’s degree in Business, Healthcare, or related field

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

• Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills
• Proficient in full suite of Microsoft Office and other Windows-based applications

Job Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply, perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Equal Opportunity Employer

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1001 Johnson Ferry Rd

Job Family

Practice Operations & Management

Benefits

• We offer a comprehensive compensation and benefit package that supports our mission, vision and values.
• We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.