Access Coordinator II - Division of Plastic Surgery (Internal Hiring Practices Required)

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 39,000 - 48,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) seeks an Access Coordinator II to manage referrals from first contact through the start of treatment. You will handle pre-registration, appointment coordination, and collecting necessary information for the initial visit, acting as a liaison between families and finance/case management.

The role is on-site for the first year, combining phone-based scheduling with patient-facing clinic work.

Qualifications

• Must have high school diploma or GED.
• Three+ years of coordinator experience in a healthcare setting is required.
• Experience in fast-paced pediatric healthcare environments is required.
• Advanced scheduling experience is preferred.
• Excellent telephone and written communication are essential.
• Strong customer service and ability to work with diverse teams.

Responsibilities

• Educates referrer/family about next steps for the initial visit.
• Assists schedulers in coordinating complex appointments and services.
• Obtains insurance information and coordinates with Financial Counselor for benefits and authorizations.
• Collects clinical information required for initial visit.
• Receives and tracks clinical documents from external hospitals.
• Develops systems to automate referrer communications and supports clinical teams.

Skills

Coordination exp

Pediatric scheduling

Scheduling expertise

Communication skills

Customer service

Team collaboration

Education

High School Diploma/GED

Tools

EHR systems

Job description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Access Coordinator II is the point of contact for all referrals and patients from initial phone call until start of treatment including receipt of clinical and demographic information required for initial visit. This position is responsible for receiving and processing all incoming phone calls, and web requests from patients, families, and referral sources. This position completes pre-registration, coordinates appointments; collects registration information and works with the schedulers to coordinate appointments for patients before and/or after their first visit. This role also assists patients in retrieving all materials necessary for their initial appointment and ensuring that all have been reviewed as appropriate by the clinical team prior to the initial patient appointment. This position also serves as a liaison between patients/families and the financial counselor(s) and case managers.

About the Position

This position will be on-site for the 1st year and is a combination of scheduling appointments via the phone and patient facing in the clinic.

About the Division

The Division of Plastic, Reconstructive and Oral Surgery at Children's Hospital of Philadelphia (CHOP) is among the largest, most active pediatric plastic surgery centers in the nation. Our expert surgeons have vast experience treating the full spectrum of plastic surgical conditions - from the routine to the rare.

What you will do

• Educates referrer/family about next steps and what is required for initial visit to CHOP
• Assists schedulers in coordinating complex appointments, procedures, and services
• Obtains insurance information and coordinates with Financial Counselor to verify benefits and to obtain proper authorization(s)
• Obtains all clinical information required for initial visit
• Receives and tracks clinical documents from external hospitals to centralize process and minimize loss of documents; communicates receipt of documents to appropriate clinical team(s) in preparation for the visit
• Assists in development of systems and processes which automate referrer communications
• Works closely with clinical teams while physically located in clinic workspace.

Education Qualifications

• High School Diploma/GED - Required

Experience Qualifications

• At least three (3) years Coordinator experience - Required and
• Previous experience in fast paced pediatric healthcare environment, scheduling experience - Required
• Advanced experience in complex scheduling - Preferred

Skills and Abilities

• Individual must be organized, dependable, and able to make independent judgments.
• Excellent telephone and communication skills are required as is proficiency with computer systems and programs.
• Ability to multi-task and prioritize
• Compassionate listening skills and ability to diffuse high stress situations and conflict resolution
• Requires experience with and high commitment to customer service
• Skill in developing and maintaining effective relationships across disciplines and with medical and administrative staff, patients and the public.
• Excellent verbal and written communication skills.
• Excellent organizational, accountability, critical analysis and problem solving skills.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.
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SALARY RANGE:

$28.05 - $35.05 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.