Access Coordinator

ProKatchers LLC; Philadelphia (Philadelphia County); On-site; USD 48,216 - 68,880; Full time

Job summary

A health care coordination firm seeks a patient coordinator to manage scheduling and communication for patients and families. The role demands excellent communication skills and the ability to handle high-stress situations effectively. Candidates must have a High School Diploma/GED. This is a contract position located in Philadelphia, PA, offering a mid-senior level salary based on experience.

Qualifications

• High School Diploma or GED is required.
• Excellent telephone, written communication, and interpersonal skills.
• Ability to manage high-stress situations.

Responsibilities

• Serve as the single point of contact for patients and families.
• Handle phone calls and scheduling requests.
• Manage complex scheduling across multiple providers.
• Guide families and physicians on next steps.

Skills

Communication skills

Conflict resolution

Customer service

Scheduling

Education

High School Diploma / GED

Job description

Location: 3500 Civic Center Blvd, Philadelphia, PA 19104.

Duration: 03 months contract.

Education: High School Diploma / GED is Required.

Shift Details: M-F Days, business hrs.

Job Description

• Serve as the single point of contact for patients and families, aiming to resolve issues with "one call does it all."
• Handle phone calls, in‑person scheduling, online patient requests, follow‑up appointments, second opinions, and track referrals.
• Manage complex scheduling across multiple providers at Philadelphia and Specialty Care locations.
• Assist with obtaining clinical information and records for initial visits.
• Provide cross‑coverage for other access coordinators when needed.
• Answer referral calls and schedule appointments for physicians and families.
• Collect patient demographics, insurance info, and coordinate complex care scheduling.
• Guide families and physicians on next steps and visit requirements.
• Coordinate appointments with access schedulers per department guidelines.
• Ensure excellent customer service to patients, families, and staff.
• Assist with other tasks as directed by Supervisor/Manager.
• Excellent telephone, written communication, and interpersonal skills.
• Ability to manage high‑stress situations and conflict resolution.

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Health Care Provider

Industries

Hospitals and Health Care