ED Patient Access Specialist - Scheduling & Registration

Dayton Childrens Hospital; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

Dayton Children's Hospital seeks a Patient Access Representative to provide front-desk patient contact, scheduling, registration, and insurance verification. You will support patient flow, collect payments, and handle PHI with confidentiality, while maintaining excellent patient relations.

Three shifts are typical per week with weekend rotations. This role may involve floating to the Main ED, South ED, and Huber Heights locations, and requires strong customer service and healthcare experience as

Qualifications

• Provide front-desk customer service for patient access and registration.
• Handle patient questions and coordinate scheduling and referrals.
• Demonstrate professionalism and communicate effectively with patients and families.

Responsibilities

• Assist with appointment scheduling and patient registration.
• Verify insurance information and transcribe orders.
• Handle PHI with confidentiality and perform data entry.
• Provide telephone coverage and respond to patient inquiries.
• Collect payments and support financial clearance of services.
• Maintain patient relations and contribute to hospital solvency.

Skills

Customer service

Front desk

Education

High School Diploma or GED

Job description

Dayton Children's Hospital seeks a Patient Access Representative to provide front-desk patient contact, scheduling, registration, and insurance verification. You will support patient flow, collect payments, and handle PHI with confidentiality, while maintaining excellent patient relations.

Three shifts are typical per week with weekend rotations. This role may involve floating to the Main ED, South ED, and Huber Heights locations, and requires strong customer service and healthcare experience as