Access Specialist I- Float- Full Time

Dayton Children's Hospital; Dayton (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Dayton Children’s Hospital in Dayton, OH, seeks a patient access representative to provide friendly customer service, handle registration, scheduling, insurance verification, and payment collection while supporting the hospital’s financial solvency.

Under the supervision of the Patient Access Manager, the role requires accurate data entry, PHI handling, and coordinating with ED locations; flexible shifts, weekend rotation, and cross-site float.

Qualifications

• High school diploma or GED required.
• Experience in customer service or front desk preferred.
• Healthcare experience preferred.

Responsibilities

• Provide customer-service coverage and coordinate patient services.
• Register patients, schedule appointments, and perform data entry.
• Verify insurance and collect payments.
• MaintainPHI and support patient relations.

Skills

Customer service

Front desk

Telephone handling

Education

High school diploma or GED

Job description

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Facility

Dayton Children’s - Main Campus

Department

Patient Access - Emergency Department

Schedule

Full time

Hours

36

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children’s Hospital financial solvency.

Department Specific Job Details

Shift

• Flexible schedule (all shifts)


• Every 3rd weekend


• Will float to Main ED, South ED and Huber Heights location

Education

• High school diploma or GED required

Experience

• Customer service (front desk/patient facing)


• Healthcare (preferred)