Access Services Manager

J. Sargeant Reynolds Community College; Virginia (MN); On-site; USD 58,000 - 64,000; Full time

Job summary

J. Sargeant Reynolds Community College is seeking an Access Services Manager for the Parham Campus Library. Under the Head Librarian, you will supervise all circulation functions for full-time and part-time staff and student assistants and produce routine statistical reports.

This nonexempt, full-time role coordinates technology lending, oversees materials processing, and supports equity-focused service and data-informed planning to maximize student success across Reynolds Libraries.

Qualifications

• Experience supervising campus library operations and staff.
• Ability to train and direct the work of others.
• Strong customer service with external and internal customers.
• Experience with an integrated library system.
• Knowledge of interlibrary loan and loan life cycle.
• Ability to locate information in print and electronic formats.
• Effective written and oral communication; strong interpersonal skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Supervise daily Access Services operations and staff.
• Generate and analyze library activity reports.
• Coordinate technology lending at Parham Campus.
• Oversee materials processing within Reynolds Libraries.
• Support equity-focused service and data-informed planning.

Skills

Library operations

Staff supervision

Interlibrary loan

Customer service

Data reporting

Microsoft Office

Information retrieval

Tools

Integrated library system

Job description

Title: Access Services Manager

Agency: J. Sargeant Reynolds Community College

Location: Henrico - 087

FLSA: Nonexempt

Hiring Range: Salary commensurate with experience. Hiring range is $58,000-$63,500.

Full Time or Part Time: Full Time

Job Description:

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Under the general guidance and direction of the Head Librarian, the Access Services Manager supervises and manages the daily operations of Access Services including all circulation functions for all full-time and part-time classified staff members and student assistants at the Parham Campus Library. As a member of the Library Management Team, the position coordinates and produces statistical reports for library activities, coordinates technology lending at one location, and oversees and supports materials processing operations for the Reynolds Libraries.

This position provides a full range of paraprofessional library services that require a high level of decision-making and independence, utilizing general knowledge of library practices. The position also assists with the management of the supplies budget.

The Access Services Manager supports the library’s strategic priority to collaborate internally and externally to make equity-conscious decisions and develop data-informed strategic plans to maximize impact at the college, group, and individual levels. The position is committed to meeting students where they are without judgment and providing support that promotes equity and success.

Minimum Qualifications:

• Considerable knowledge of library organizations, procedures and statistical reporting requirements.
• Demonstrated ability to supervise campus library operations and team projects, staff schedules & calendar management.
• Demonstrated ability to train and direct the work of others independently.
• Considerable experience in providing a high level of customer service with external and internal customers.
• Demonstrated ability to utilize an integrated library system.
• Considerable working knowledge of library functions and advanced level skills in areas that involve access services like interlibrary loan, management of loan life cycle, and collections maintenance.
• Demonstrated ability to assist patrons in locating information in print & electronic formats.
• Demonstrated ability to communicate effectively, orally and in writing, utilizing strong interpersonal skills.
• Proficient in Microsoft Office Suite and related software.