Access Services Manager

Virginia's Community College System; Richmond (VA); On-site; USD 58,000 - 64,000; Full time

Job summary

J. Sargeant Reynolds Community College is seeking an Access Services Manager to oversee daily access services operations, including circulation, for both full-time and part-time staff and student workers at the Parham Campus Library.

Reporting to the Head Librarian, you will generate library statistics, manage technology lending, and support materials processing while ensuring high-quality, equity-focused services for a diverse student body.

Qualifications

• Knowledge of library organizations, procedures and reporting requirements.
• Ability to supervise library operations and manage staff and projects.
• Experience training staff and directing work independently.
• Strong customer service skills with internal and external clients.
• Familiarity with an integrated library system and library processes.
• Knowledge of access services like interlibrary loan and loan life cycle management.
• Ability to help patrons locate information in print and electronic formats.
• Strong written and oral communication skills.
• Proficient in Office software.

Responsibilities

• Supervise daily operations of Access Services for all staff and student workers.
• Coordinate statistical reports for library activities and assist with budgeting.
• Oversee and support materials processing and technology lending.
• Provide paraprofessional library services with independent decision-making.
• Support equity-focused data-informed planning and collaboration across the library.

Skills

Library operations supervision

Statistical reporting

Staff scheduling & calendar management

Training and directing staff

Customer service excellence

Integrated library system

Interlibrary loan and access services

Information literacy support

Microsoft Office

Tools

Integrated Library System

Microsoft Office Suite

Job description

Working Title Access Services Manager Role Title Library Specialist II Role Code 29052-SW FLSA Nonexempt Pay Band 04 Position Number 28300135 Agency J. Sargeant Reynolds Community College Division J. Sargeant Reynolds Community College (Div) Work Location Henrico - 087 Hiring Range Salary commensurate with experience. Hiring range is $58,000-$63,500. Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference?

Work Schedule

This position will generally work within normal business hours, however, may need to work outside of these hours occasionally.

Sensitive Position No Job Description

Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Under the general guidance and direction of the Head Librarian, the Access Services Manager supervises and manages the daily operations of Access Services including all circulation functions for all full-time and part-time classified staff members and student assistants at the Parham Campus Library. As a member of the Library Management Team, the position coordinates and produces statistical reports for library activities, coordinates technology lending at one location, and oversees and supports materials processing operations for the Reynolds Libraries.

This position provides a full range of paraprofessional library services that require a high level of decision-making and independence, utilizing general knowledge of library practices. The position also assists with the management of the supplies budget.

The Access Services Manager supports the library’s strategic priority to collaborate internally and externally to make equity-conscious decisions and develop data-informed strategic plans to maximize impact at the college, group, and individual levels. The position is committed to meeting students where they are without judgment and providing support that promotes equity and success.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Considerable knowledge of library organizations, procedures and statistical reporting requirements.
• Demonstrated ability to supervise campus library operations and team projects, staff schedules & calendar management.
• Demonstrated ability to train and direct the work of others independently.
• Considerable experience in providing a high level of customer service with external and internal customers.
• Demonstrated ability to utilize an integrated library system.
• Considerable working knowledge of library functions and advanced level skills in areas that involve access services like interlibrary loan, management of loan life cycle, and collections maintenance.
• Demonstrated ability to assist patrons in locating information in print & electronic formats.
• Demonstrated ability to communicate effectively, orally and in writing, utilizing strong interpersonal skills.
• Proficient in Microsoft Office Suite and related software.

Additional Considerations

Operation of a State Vehicle No Supervises Employees Yes Required Travel

Travel between campuses as needed.

Posting Number CLS_4681P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/25/2026 Job Close Date 09/01/2026 Open Until Filled Agency Website www.reynolds.edu Contact Name Email [e-mail] Phone Number

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100253