Access Services Lead: Patient Access & Billing

Baylor Scott & White Health; Temple (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO accrual day 1

Job summary

Baylor Scott & White Health in Temple, TX, is seeking an Access Services Coordinator to support the Supervisor and Manager with daily activities. You will lead staff during shifts, aid in training, maintain quality, and manage work volumes, while handling daily financial services tasks.

The role emphasizes effective communication with internal and external customers, knowledge of insurance terminology, problem solving, and HIPAA compliance.

Qualifications

• Strong communication skills across verbal, written, and digital channels.
• Knowledge of general insurance terminology and payer types.
• Ability to solve problems and think critically in high-stress environments.
• Experience handling confidential information in line with HIPAA.

Responsibilities

• Supervise staff during shifts and assist in training.
• Monitor day-to-day activities against performance goals.
• Support daily financial services activities: pre-registration, insurance verification, and data collection.
• Contribute to process improvements and efficiency initiatives.
• Maintain registration accuracy and data quality across systems.
• Collaborate with departments and participate in committees as directed.

Skills

Communication skills

HIPAA compliance

Problem solving

Customer service

Microsoft Office

Attention to detail

Empathy

Education

Associate's degree or 2 years experience

Job description

Baylor Scott & White Health in Temple, TX, is seeking an Access Services Coordinator to support the Supervisor and Manager with daily activities. You will lead staff during shifts, aid in training, maintain quality, and manage work volumes, while handling daily financial services tasks.

The role emphasizes effective communication with internal and external customers, knowledge of insurance terminology, problem solving, and HIPAA compliance.