Access Services Supervisor: Lead Patient-Centric Operations

Baylor Scott & White Health; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits and welfare

401(k) with match

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Plano, TX, seeks a Supervisor of Access Services to ensure efficient operations and high-quality customer service for the Revenue Cycle. You will lead an Access Services unit 24/7, coordinate staffing, monitor performance, and support system-wide initiatives while maintaining patient confidentiality and empathy in stressful situations.

This role requires knowledge of insurance terms and strong communication, with opportunities for growth within a large

Qualifications

• Associate's degree or 2 years of work experience above the minimum qualification.
• 2 Years of Experience

Responsibilities

• Supervises daily activities of an Access Services unit and ensures staffing 24-7.
• Monitors attendance, schedules breaks, and maintains operations and customer satisfaction.
• Evaluates processes, suggests improvements, and conducts call quality reviews.
• Monitors financial conversations and assists with staffing based on volumes.

Skills

Insurance knowledge

Medical coding terms

Typing / MS Office

Autonomous work

Communication skills

Empathy

Education

Associate's degree

Job description

Baylor Scott & White Health in Plano, TX, seeks a Supervisor of Access Services to ensure efficient operations and high-quality customer service for the Revenue Cycle. You will lead an Access Services unit 24/7, coordinate staffing, monitor performance, and support system-wide initiatives while maintaining patient confidentiality and empathy in stressful situations.

This role requires knowledge of insurance terms and strong communication, with opportunities for growth within a large