Access Services Supervisor: Revenue Cycle Leader

Baylor Scott & White Health; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Dallas, Texas is seeking a Supervisor of Access Services to ensure efficient operations and quality customer service within the Access Services unit. You will supervise daily activities, monitor performance, and handle escalations while coaching team members.

The ideal candidate will have an Associate's degree or equivalent experience, with at least 2 years in a relevant role. Benefits include health coverage, 401(k) matching, and tuition reimbursement.

Qualifications

• Requires knowledge of general insurance terms including governmental and commercial payers.
• Demonstrated ability to work autonomously with proven written and verbal communication skills.
• Must maintain patient confidentiality in accordance with HIPAA guidelines.

Responsibilities

• Supervises daily activities of the Access Services unit ensuring appropriate staffing.
• Monitors performance goals and implements changes for quality improvement.
• Handles escalations and customer inquiries as necessary.

Skills

General insurance knowledge

Proficient typing and keyboarding skills

Effective communication

Problem-solving skills

Empathy and customer service

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Dallas, Texas is seeking a Supervisor of Access Services to ensure efficient operations and quality customer service within the Access Services unit. You will supervise daily activities, monitor performance, and handle escalations while coaching team members.

The ideal candidate will have an Associate's degree or equivalent experience, with at least 2 years in a relevant role. Benefits include health coverage, 401(k) matching, and tuition reimbursement.