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Access Representative

Saint Peter's Healthcare System

New Brunswick (NJ)

On-site

USD 10,000 - 60,000

Full time

30+ days ago

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Job summary

An established healthcare provider is looking for an Access Representative to join their team. This role involves fulfilling patient registration requirements, collecting necessary information, and providing supportive dialogue to patients. The ideal candidate will possess strong customer service skills and be able to work independently while being flexible to work various shifts, including weekends and holidays. This position offers a chance to make a significant impact on patient care within a supportive environment. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

  • Strong customer service and teamwork skills are essential.
  • Ability to quickly learn in-house patient record system.

Responsibilities

  • Fulfill patient registration requirements and collect necessary information.
  • Assist medical practitioners with callbacks and prescription orders.

Skills

Customer Service
Typing (25 words per minute)
Bilingual (Spanish/English)
Teamwork
Computer Keyboarding Skills

Tools

MS Office
In-house Patient Record System

Job description

Access Representative

Saint Peters

The Access Representative will:

  • Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording of required information.
  • Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
  • Collect payment in full inclusive of co-payment and deposits.
  • Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.
  • Provide concerned, informative, supportive dialogue.
  • Ensure the patient understands Hospital policies delineated on their rights. Information is disseminated depending on patient needs.
  • Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
  • Coordinate transfers from the emergency department to outside facilities, if needed.
  • Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
  • Collect positive results of discharged patients and accurately log each attempted call made to contact the patient, including up to the use of mailing certified letters.
  • File, fax, and archive completed callbacks for medical records.
  • Transcribe physician orders and accurately enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.
  • Answer telephones, direct calls appropriately following department guidelines.
  • Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.
  • Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications, and other pertinent/critical information.
  • Attend and participate in all mandatory staff meetings, in-service education programs, seminars, and on-the-job training programs as required.
  • Participate in department performance improvement projects and hospital initiatives.

Requirements:

  • Ability to accurately type 25 words per minute.
  • Strong computer keyboarding skills and experience with computer-based systems, including MS Office.
  • Ability to quickly learn in-house patient record system.
  • Strong customer service and teamwork skills.
  • Flexible and willing to work independently.
  • Able to work weekends and holidays.
  • Bilingual (Spanish/English) preferred.

Overnight Shift Schedule: 11 pm - 7:30 am + weekends rotation. Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs). Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week. Full Time - 40 hours a week.

Evening Shift hours: 3 pm - 11:30 pm + weekends rotation. Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs). Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week. Full Time - 40 hours a week.

Grade 112

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