Patient Access Representative

TieTalent; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Patient Access Representative, um eine zentrale Rolle im Operations-Team zu übernehmen. Diese spannende Position erfordert die Verwaltung eines hohen Anrufvolumens, das Scheduling von Terminen und die Unterstützung von Patientenbedürfnissen. Mit einem Fokus auf Kundenzufriedenheit und einem Engagement für die Verbesserung der Patientenversorgung bietet diese Rolle die Möglichkeit, einen bedeutenden Einfluss auf das Leben der Patienten zu haben. Wenn Sie über starke Kommunikationsfähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder Call-Centern.
• Fähigkeit, professionelle Grenzen aufrechtzuerhalten.

Responsibilities

• Verwaltung und Triagierung von Anrufen, Identifizierung von Patientenbedürfnissen.
• Terminplanung und Überprüfung von Versicherungen.

Skills

Telefon- und Kommunikationsfähigkeiten

CRM- und EMR-Systeme

Aufmerksamkeit für Details

Flexibilität

Teamarbeit

Multikulturelle Kompetenz

Education

High School Diplom oder GED

Tools

CRM-Systeme

EMR-Systeme

Job description

About

Patient Access Representative

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, diagnosing, treating, and prescribing anywhere our patients call home. We aim to reduce barriers to care such as lengthy delays due to scheduling, and we see patients when they need us, for as much time as they need, bringing care directly to them. Beyond medical support, we assist patients with challenges affecting their health, including food insecurity, social isolation, housing needs, transportation, and more. Our commitment is reflected in the 98% patient satisfaction rate.

We provide technology-enabled, integrated, and coordinated care delivery services that improve outcomes and reduce costs for patients with severe behavioral health diagnoses and co-morbid, chronic physical conditions. At Upward Health, every day is an opportunity to make a difference. Join us to experience our mission firsthand.

Why Is This Role Critical?

The Patient Access Representative is a vital member of the Centralized Operations Team, working within a multidisciplinary group of licensed and unlicensed staff supporting Upward Health’s patients. This remote role involves managing a high volume of inbound and outbound calls efficiently, addressing patient needs, complaints, and inquiries, with a focus on customer/patient satisfaction.

The ideal candidate has call center and medical appointment scheduling experience in fast-paced provider settings. Responsibilities include appointment scheduling, call triaging, and outbound follow-ups with patients.

Key Responsibilities

1. Manage and triage large volumes of inbound calls, identifying patient needs, clarifying information, providing solutions, and documenting interactions.
2. Follow communication scripts for different topics and patient needs.
3. Schedule provider appointments and verify insurance/authorization.
4. Make outbound calls for appointment cancellations or rescheduling.
5. Support processes to ensure patients have scheduled follow-up visits.
6. Perform administrative duties and other tasks as assigned.

Knowledge, Skills & Abilities

• Strong phone and verbal communication skills, including active listening.
• Familiarity with CRM and EMR systems, comfortable with data entry.
• Attention to detail to ensure accuracy and completeness.
• Flexibility to adapt and take on additional responsibilities.
• Ability to work independently remotely and as part of a team.
• Excellent oral and written communication skills.
• Judgment in applying professional services.

Minimum Requirements

• High school diploma or GED.
• Experience in customer support or call centers.
• Preferred experience in health insurance and medical terminology.
• Ability to maintain professional boundaries.
• Cultural competency to work with diverse community members.
• Highly technologically savvy.
• Multilingual capabilities are a plus.

Upward Health is an equal opportunity employer committed to diversity and inclusion. This job description outlines general duties and is not exhaustive.

Compensation: $15-$17 per hour annually.

Location: Kansas, United States

Language: English