Executive Health Access Lead

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Friendly team

Job summary

UPMC Downtown Executive Health Program in Pittsburgh is seeking a full-time Access Lead to oversee daily operations, coordinate front desk activities, and provide guidance to staff in a fast-paced, patient-centered setting.

This role emphasizes efficient patient flow, accurate revenue cycle support, and compliance with UPMC guidelines. Shift is Monday–Friday 7:00am–3:30pm with no weekends or holidays; opportunities for growth, excellent benefits, and a supportive team are offered.

Qualifications

• Lead and coordinate day-to-day operations for the designated work area.
• Provide guidance and direction to staff while ensuring compliance with UPMC guidelines.
• Monitor workflows, analyze performance metrics, and support revenue cycle activities.
• Elevate issues to leadership to promote efficient operations and patient experiences.

Responsibilities

• Demonstrate and support UPMC's core values and Your Care principles, maintaining professionalism and patient-centered service.
• Serve as the on-site operational lead, acting as a resource and problem solver for staff, patients, and providers.
• Monitor patient flow and adapt staffing and workflows to meet changing volumes and service demands.
• Review revenue cycle and billing reports, taking action to support accurate and timely reimbursement.
• Ensure insurance authorizations and precertifications are completed prior to treatment.
• Collaborate with clinical staff to resolve reimbursement and billing concerns.
• Identify referral needs and coordinate with participating facilities when appropriate.
• Train, mentor, and onboard new team members while providing ongoing education.
• Communicate departmental updates and staffing concerns to leadership.
• Maintain accurate patient demographic and insurance information; verify eligibility.
• Support continuous process improvement initiatives to enhance efficiency and patient satisfaction.

Skills

Staff leadership

Operations management

Revenue cycle

Billing coordination

Patient flow

Job description

UPMC Downtown Executive Health Program in Pittsburgh is seeking a full-time Access Lead to oversee daily operations, coordinate front desk activities, and provide guidance to staff in a fast-paced, patient-centered setting.

This role emphasizes efficient patient flow, accurate revenue cycle support, and compliance with UPMC guidelines. Shift is Monday–Friday 7:00am–3:30pm with no weekends or holidays; opportunities for growth, excellent benefits, and a supportive team are offered.