Access Lead (Shadyside Orthopaedic Surgery)

UPMC; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

UPMC Department of Orthopedic Surgery in Pittsburgh's Shadyside campus seeks a full-time Access Lead to manage daily patient access operations from 8:00 am to 4:30 pm, Monday through Friday.

Coordinate staff, monitor patient flow, approve referrals when needed, and support accurate billing and demographics in the system. Provide ongoing training and serve as a liaison to management to resolve issues promptly.

Responsibilities

• Coordinate staff, monitor patient flow, approve referrals when needed, and support accurate billing and demographics in the system.
• Provide ongoing training and serve as a liaison to management to resolve issues promptly.

Job description

UPMC Department of Orthopedic Surgery is hiring a full-time Access Lead to join their team in Shadyside! This is a Monday through Friday daylight position with the hours of 8am to 4:30pm. No evenings, weekends, or holidays.

Purpose

Coordinate and lead the daily functions of the designated work area along with providing direction and support to staff as needed. Escalates any concerns or problems to management when necessary. Facilitate the completion of all statistical reporting and data analysis to ensure UPMC guidelines are being supported. Serve as the primary information source and advocate for financial matters on site.

Responsibilities

• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
• Incorporates acts of dignity and respect in daily interactions.
• Advise the clinical staff of the need for a possible referral to a participating health care facility when appropriate.
• Serve as an advocate, resource, troubleshooter, and designated leader at specific work sites.
• Represents Management and is empowered to make decisions.
• Monitor patient flow and respond to changes in workload, patient volume, and staffing levels, planning services accordingly.
• Works various revenue reports within established time frames.
• Takes action accordingly to ensure a successful billing process.
• Ensure precertification requirements have been met prior to treatment.
• Interact with the clinical staff and/or ancillary departments to resolve reimbursement issues.
• Responsible for training new staff and orienting to department work area.
• Provide ongoing education and communication as necessary.
• Provide feedback on a regular basis to management about all personnel, department issues and concerns for areas of direct responsibility.
• Update patient demographic and insurance information in the system as necessary.
• Verify insurance benefit information with all available carriers via electronic verification system or telephone if not previously completed.