INTERVIEWING CLERK OPS - 60932909

Florida; Brooksville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Florida Department of Children and Families seeks an Interviewing Clerk OPS to serve as the Screener for the ACCESS Business Model in Brooksville, FL. You will conduct abbreviated interviews for public assistance programs, collect data, resolve discrepancies, and document case records.

Responsibilities include greeting customers, guiding them through online and paper applications, assisting with EBT PIN issues, logging data into computer systems, and coordinating with Economic Self

Qualifications

• Knowledge of effective communication principles and office procedures.
• Ability to assist the public courteously and clearly.
• Ability to record and evaluate data for eligibility decisions.
• Ability to organize filing systems and perform basic arithmetic.

Responsibilities

• Serve as screener for ACCESS program and assign requests to specialists.
• Meet and greet customers; assist online and paper applications.
• Answer general inquiries on program requirements and status.
• Assist with EBT card issues and PIN unlocks.
• Log customers into computer systems for data collection.

Skills

Communication

Public interaction

Data collection

Organization

Basic arithmetic

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885193

Agency: Children and Families

Working Title: INTERVIEWING CLERK OPS - 60932909

This Position is in Admin 88122- ACCESS - Brooksville Storefront – Brooksville, FL

The primary function of this position is to serve as the “Screener” for the ACCESS Business Model. The incumbent is expected to complete statewide clearance and assign requests for public assistance benefits to the Economic Self Sufficiency Specialists for eligibility determinations. Attempt and conduct abbreviated interviews for public assistance programs. Abbreviated interviews include collecting data, resolving discrepancies, requesting appropriate documentation, and documenting case records appropriately.

Meet and greet customers and assist them with the application process, both online and on paper, including navigation of the self-service lobby. Answer general inquiries regarding program requirements, application processing, case status, and benefit information. Assist customers with Electronic Benefit Transfer (EBT) ACCESS card issues, including Personal Identification Number (PIN) unlocks. Log customers into computer-based systems for data collection and customer service resolution.

Reviews all requests for public assistance benefits for basic demographic information and performs statewide clearance for prior Department contract; reconciles all discrepancies on all household members according to established Department procedures; this may require assisting the customer with the application. Assigns all requests for public assistance benefits to the Economic Self Sufficiency Specialist for eligibility determination according to Department procedures.

Attempts and conduct abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures. Ensures electronic case records are documented thoroughly and properly as required by Department procedures. Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews. Assist customers with referrals to other agencies and community resources.

Monitor lobby traffic flow and notify the supervisor of issues affecting customer service or operations.

Complete Client Registration and Automated Data (CRAD) clearances as needed.

Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position: Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic. Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively; record and evaluate data relating to applicant employment or assistance for health care or community services; understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services; review data for accuracy and completeness; organize and maintain filing systems; perform basic arithmetical calculations; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening should include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminalhistory checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due to the closure of the vacancy announcement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.