PRN - Patient Access Coordinator

ProCare-Excel; Odessa (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

ProCare-Excel is seeking a Patient Access Coordinator (Front Office) to greet patients and collect demographic and insurance data for registration. This role works alongside clinical staff to ensure top-tier customer service and accurate records in a fast-paced health facility.

Requires a high school diploma, 2+ years of front desk/customer service experience, and current BLS/AHA certification. The position is full-time and based in Odessa, TX, with a focus on professionalism and teamwork.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum two years of face-to-face customer service experience required.
• Current BLS for Healthcare Provider with an AHA card required.
• Experience serving patients and families is preferred.
• Experience in Emergency Department is preferred.
• Experience with patient records and understanding insurance plans is preferred.

Responsibilities

• Greet patients courteously and collect accurate demographic and insurance information for registration.
• Coordinate with clinical staff to ensure excellent customer service and respectful environment.
• Obtain and balance daily transaction paperwork.
• Update and maintain patient database per procedures.
• Communicate clearly with team members and maintain professional attendance and appearance.

Skills

Customer service

Communication

Microsoft Office

Teamwork

Attention to detail

Education

High school diploma

Some college preferred

Job description

The Patient Access Coordinator (Front Office Staff) is the first point of contact with patients and serves one of the most important functions in our facilities. The Patient Access Coordinator will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company. This is a Full Time position.

RESPONSIBILITIES:

• Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
• Obtains complete and accurate demographic, insurance and financial data to complete registration.
• Updates and maintains patient database according to established procedures.
• Completes and balances all daily transaction paperwork.
• Maintains an open line of communication with all team members.
• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required; some college is preferred.
• Minimum of two years of face to face customer service experience is required.
• Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
• Experience providing customer service to patients and their families is preferred.
• Experience working in an Emergency Department is preferred.
• Experience working with patient records and charts and an understanding of insurance plans is preferred.

SKILLS AND ATTRIBUTES:

• Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
• Must be self-driven and possess the ability to work in teams with minimal daily supervision.
• Ability to work in a fast-paced, professional environment.
• Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft Office is required.