Access Control Technician - Hands-on Security Installations

FlyLock Security Solutions; Concord (CA); Hybrid; USD 58,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company car

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

FlyLock Security Solutions Oakland is seeking an Access Control Technician to install, service, and troubleshoot access control and video systems for commercial and residential clients. The role emphasizes hands-on technical work, teamwork, and independent project progression.

The ideal candidate will have locksmithing knowledge or related experience and a proactive approach to learning new methods, with strong customer communication and on-site leadership skills.

Qualifications

• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.
• Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Responsibilities

• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for these systems.
• Instructs customers in system operation and features.
• Responds to customer questions and requests and diffuses complex issues.
• Leads project sites from walk-through to hand-off and coordinates teams.

Skills

Security solutions

Access control

Door hardware

Technical hands-on

Job description

FlyLock Security Solutions Oakland is seeking an Access Control Technician to install, service, and troubleshoot access control and video systems for commercial and residential clients. The role emphasizes hands-on technical work, teamwork, and independent project progression.

The ideal candidate will have locksmithing knowledge or related experience and a proactive approach to learning new methods, with strong customer communication and on-site leadership skills.