Access Control Technician: Install, Troubleshoot & Grow

FlyLock Security Solutions; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Wages

Tools Provided

Uniforms Provided

Company Vehicle

Paid Training

Flexibility

Career Advancement Opportunities

Growing Industry

Job summary

FlyLock Security Solutions in Oakland seeks an Access Control Technician to install, service, and support commercial and residential security systems. The role requires hands-on technical work, collaboration with a sales team, and the ability to learn new methods and techniques in a fast-paced environment.

Ideal candidates bring locksmithing knowledge and the ability to manage projects from initial walk-through to final hand-off, while documenting inspections and coordinating with customers.

Qualifications

• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Responsibilities

• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Builds and maintains working relations with the sales staff.
• Performs site visits with sales consultants for existing or potential clients.Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.

Skills

Access control

Security solutions

Door hardware

Technical hands-on

Tools

Avigilon ACM

Linear Emerge3

Lenel Kantech

HID

HikVision

Job description

FlyLock Security Solutions in Oakland seeks an Access Control Technician to install, service, and support commercial and residential security systems. The role requires hands-on technical work, collaboration with a sales team, and the ability to learn new methods and techniques in a fast-paced environment.

Ideal candidates bring locksmithing knowledge and the ability to manage projects from initial walk-through to final hand-off, while documenting inspections and coordinating with customers.