Access Control Support Specialist

Auburn University; Auburn (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare benefits

Educational opportunities

Work-life balance

Job summary

Auburn University is seeking an Access Control Support Specialist to join the Facilities Management Access Control team. You will manage keys, credentials, and access levels for faculty, staff, students, and affiliates, while ensuring data integrity and responsive user support.

The role involves coordinating with campus departments, cataloging access requests, and supporting the design and maintenance of access systems to keep the campus secure and efficient.

Qualifications

• High School Diploma or equivalent and 3 years of customer service and office administration including computers, software, and databases.
• Valid Driver's License.
• Experience with key management, access control, and security databases, systems, and software preferred.

Responsibilities

• Assigns and tracks keys, cards, and credential access levels for campus population.
• Utilizes access control systems, databases, and software; ensures data integrity and conducts audits.
• Provides technical assistance to resolve access concerns and coordinates with administrators to resolve issues.
• Serves as liaison between Access Control and campus departments to manage access needs and scheduling.

Skills

Customer service

Office administration

Valid Driver's License

Education

High School Diploma or equivalent

Tools

Lenel Certification

Job description

Overview

Are you organized, customer-focused, and interested in helping keep a large university campus secure and accessible? Auburn University Facilities Management is seeking an Access Control Support Specialist to join our Access Control team.

In this role, you will play a vital part in supporting the University's key management and electronic access systems. You'll help ensure faculty, staff, students, and campus affiliates have the access they need to learn, work, and thrive. From managing keys and electronic credentials to resolving access-related issues and providing excellent customer service, you'll be at the center of creating a safe, secure, and efficient campus environment.

The ideal candidate enjoys problem-solving, working with technology and databases, and building positive relationships with customers. Whether assisting with access requests, maintaining accurate records, or troubleshooting system concerns, you'll have the opportunity to make a meaningful impact on daily campus operations. Join a team that values service, collaboration, and innovation while supporting Auburn University's mission of excellence in education, research, and outreach.

Responsibilities

• Assigns and tracks keys, cards, and credential access levels for the campus population. Validates authorized requests and creates, modifies, and deletes users, pin segments, and/or various credentials in the system. Analyzes, reviews, and resolves duplicate or erroneous record issues.
• Utilizes key management and/or Access Control systems, databases, and software. Ensures system data integrity and audits frequently for errors, archiving needs, or updates.
• Provides needed technical assistance and coordination to address and resolve access concerns and ensure high levels of customer service. Coordinates with segment and building administrators to resolve issues.
• Serves as a liaison between Access Control and other campus departments concerning keying and access needs. Schedules varying access to classrooms, labs, and conference rooms.
• Assists supervisors, architects, clients, building managers, and engineers with the design, implementation, and maintenance of access control systems. Coordinates cross-functional use, maintenance, and distribution of existing access levels.
• Serves as a liaison between Access Control and all other campus departments to facilitate communication relating to policies, procedures, documents, work-flows, and access requirements. Reviews processes involved with requests and identifies improvements or edits.
• Creates and assigns master keying as well as locking/unlocking time zones for the campus including segments, buildings, and labs. Identifies and resolves conflicts to ensure efficient master keying and time zone management.
• Develops and delivers system reports for various University departments as needed. Coordinates processes for recurring reports to be utilized by Public Safety. Reviews HR/ID Management reports and modifies key records and employee access daily.
• May be responsible for meeting and maintaining training and certification requirements as outlined by the Auburn University Facilities Management Policy: “Training, Education, and Certification Requirements for Mechanical and Electrical Trades Personnel.”

Qualifications

Level I:

• High School Diploma or equivalent and 3 years of experience in customer service and office administration including computers, software, and databases.
• Valid Driver's License

Preferred:

Experience with keying management, access control, and/or security databases, systems, and software.

Level II:

• High School Diploma or equivalent and 5 years of customer experience and office administration including computers, software, and databases, with at least three 3 years’ experience with keying management databases, master keying systems, access control databases/software and/or security systems software.
• Valid Driver's License
• Successful completion of approved key management software training or Lenel Associates Certification - within 180 Days.

Preferred:

Experience with master keying system designs and procurement. Experience with advanced access control systems or advanced intrusion system design and programming.

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.