Access Control & Office Operations Supervisor

University of Tennessee; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Tennessee in Knoxville is seeking a skilled Locksmith Shop Supervisor to oversee administrative operations, key control, and dispatching locksmith services on campus. You will supervise Administrative Specialists and student workers, assign workloads, monitor performance, and participate in hiring activities while maintaining budgets.

The role requires extensive knowledge of key systems, IT access control, Life Safety Codes, OSHA, and building codes, plus strong Microsoft Office

Qualifications

• Must possess knowledge of practices, procedures, and methods related to access control key systems.
• A minimum of five years' experience in secure access systems, including key fitting and manipulation of locking devices.
• Trade school education can be substituted with equivalent experience on a year-for-year basis.
• Experience supervising personnel, including managing workloads, overseeing team performance, and ensuring effective operational processes.

Responsibilities

• Key responsibilities include processing, coding, and cutting keys for campus access, with a comprehensive understanding of keying system technology.
• Ensuring adherence to Life Safety Codes, Fire Regulations related to access controls, OSHA regulations, and building codes for door hardware and secure key systems.
• Handling campus requests for secure access, dispatching Locksmiths for service requests, and managing departmental budgets.
• Managing administrative and clerical operations for the Locksmith Shop, including key control, dispatching, data management, customer service, and office operations.
• Administering the campus key control program by issuing, tracking, and maintaining records of keys; updating access databases; and coordinating lock changes.
• Supervising dispatch operations for routine and emergency locksmith services, including scheduling and coordinating on-call coverage.
• Providing customer service support by addressing walk-in requests, resolving escalated inquiries, and ensuring timely completion of service requests.
• Managing payroll time entry, purchasing, inventory control, work order processing, and labor/material tracking.
• Coordinating and implementing lock and access control changes, maintaining accurate access records, and ensuring proper key distribution.
• Maintaining and overseeing key management and work order databases, ensuring accurate data entry, recordkeeping, and reporting.
• Ensuring compliance with applicable Life Safety Codes, fire regulations, OSHA requirements, and building code standards related to locks, keys, and access control systems.
• Supervising, training, mentoring, and evaluating Administrative Specialists and student employees, including assigning workloads, monitoring performance, and supporting hiring activities.
• Providing guidance and instruction to staff and student employees on lock and key procedures, customer service, and administrative processes.
• Supporting special projects and departmental initiatives by coordinating resources, tracking progress, and ensuring successful completion.
• Participating in professional development, training, workshops, and conferences to maintain knowledge of industry standards, safety requirements, and access control best practices.

Skills

Access control knowledge

Team supervision

Data entry

Customer service

Communication

Microsoft Office

Excel

Education

High School diploma or GED

Job description

University of Tennessee in Knoxville is seeking a skilled Locksmith Shop Supervisor to oversee administrative operations, key control, and dispatching locksmith services on campus. You will supervise Administrative Specialists and student workers, assign workloads, monitor performance, and participate in hiring activities while maintaining budgets.

The role requires extensive knowledge of key systems, IT access control, Life Safety Codes, OSHA, and building codes, plus strong Microsoft Office