Call Center Representative - Full Time - 38 Hours

Solution for Health International; Nashua (NH); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Tuition reimbursement

403(b) plan

Paid time off

Job summary

SolutionHealth in Nashua, NH is seeking a Call Center Representative to support patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. You will handle incoming calls, direct visitors, and maintain high quality customer service while staying calm under pressure.

Ideal candidates will have a high school diploma, strong communication skills, and comfort with medical terminology. The role offers first-shift hours and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Experience in call center, switchboard, or healthcare preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Process incoming calls and transfer accurately using approved systems.
• Maintain a positive, professional tone while respecting patient confidentiality.
• Manage emergencies (codes, drills) according to established procedures and document as required.
• Provide accurate information, directions, and paging services for customers and staff.
• Follow on-call schedules and answering service protocols.
• Utilize translation and TTY phones when needed to support patient care.
• Keep up-to-date with email communications and respond appropriately.
• Participate in department meetings and support smooth shift transitions.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Tools

Phone systems

TTY phones

Job description

Come work at the best place to give and receive care! Job Description:

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ locations across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.

What You’ll Do:

• Process incoming calls and transfer accurately using approved systems.
• Maintain a positive, professional tone while respecting patient confidentiality.
• Manage emergencies (codes, drills) according to established procedures and document as required.
• Provide accurate information, directions, and paging services for customers and staff.
• Follow on-call schedules and answering service protocols.
• Utilize translation and TTY phones when needed to support patient care.
• Keep up-to-date with email communications and respond appropriately.
• Participate in department meetings and support smooth shift transitions.

Who You Are:

High school diploma or equivalent required. Skilled in customer service, verbal/written communication, and computer use. Ability to work in a fast-paced environment, multitask, and adapt to changing priorities. Call center, switchboard, or healthcare experience preferred. Knowledge of medical terminology preferred.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement & Nursing Student Loan Paydown Program
• 403(b) Retirement savings plans
• Continuous earned time accrual & more!

Work Shift:

First Shift

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.