Financial Advocate - Patient Experience - Full Time - In person

Elliot Health System; Manchester (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Disability insurance

Life insurance

Tuition reimbursement

Referral bonuses

Paid time off

403b retirement plan

Job summary

Elliot Health System in Manchester, NH, seeks a Financial Advocate to support patient access by helping them obtain financial assistance and set up payment plans.

You will verify insurance, communicate benefits, collect balances, and apply Elliot Health System Charity Care according to guidelines.

The role requires a high school diploma and at least 3 years of healthcare financial counseling experience.

Qualifications

• Three years of experience in healthcare financial counseling or related roles.

Responsibilities

• Articulate Elliot Health System’s financial protocols, including collection of patient financial responsibility and referral to charity care.
• Estimate patient financial responsibility from insurance verification for scheduled services and inpatient stays.
• Communicate patient coverage and benefits, non-covered services, and responsibilities to guarantors within set turnaround times.
• Collect patient balances including copays, coinsurance, deductibles, and deposits according to guidelines.
• Perform additional duties as needed within Patient Access Financial Counseling scope.

Skills

Healthcare experience

Education

High school diploma or GED

Job description

Who We Are:

Elliot Hospital takes great pride in ensuring our patients are provided with as many resources as we can provide. This team works to ensure our community has affordable access to healthcare. If you are a compassionate individual, and this sounds like you, please consider applying for our opening.

About the Job:

To provide superior service excellence and promote the Elliot Experience to all who access the Elliot Health System. Financial Advocates are members of the Patient Access team dedicated to assisting patients in obtaining financial assistance in the form of state and federal programs, NHHAN, and/or Elliot Health System Charity Care. Financial Advocates identify and assist patients who are unable to pay their estimated patient financial responsibility prior to treatment and establish payment plans within Elliot Health System guidelines.

What You’ll Do:

• Understands and articulates the Elliot Health System’s financial protocols, including collection of patient financial responsibility amounts, Medicaid eligibility referrals, Charity Care assistance, payment plans, and self pay discounts


• Interprets insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays


• Communicates patient’s medical coverage and benefits, non-covered services, and patient financial responsibilities to guarantors within established turnaround times


• Collects patient financial responsibility amounts including co-payments, co-insurance, deductibles, past due balances and deposits from in-house patients, scheduled outpatients, ED, and Urgent Care patients as per the EHS Point of Service Collections guidelines


• And more.

Who You Are:

• High school diploma or GED


• A minimum of 3 years of experience in a healthcare setting as a Patient Access Financial Counseling, Patient Financial Services Collections, Healthcare Financial Counseling, or Healthcare Collection Agency, Required

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees


• Short term, long term disability, Accident insurance, & life insurance


• Tuition Reimbursement


• Referral bonuses


• Accrued earned time for full-time & part-time employees


• 403b Retirement plans, with generous employer contributions


• And more!

Work Schedule: day Monday to Friday 730am to 4pm