Access Associate - Optional Good Sam Hospital

TriHealth; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Career growth opportunities

Benefits package

Job summary

TriHealth is seeking an Access Associate at Good Samaritan Hospital in Cincinnati to support Labor & Delivery, Admitting, and Emergency Department registration. You will manage admissions, assist with CMS compliance, and coordinate schedule workflows while delivering excellent patient service.

The role offers a path to part-time or full-time opportunities with a comprehensive benefits package and potential shift differentials.

Qualifications

• 1-2 years of Customer Service experience is required.
• High School Diploma or GED is required.
• Typing speed of 35 wpm is preferred.
• Excellent verbal and written communication skills are required.
• Medical terminology knowledge or willingness to learn within the first year.

Responsibilities

• Schedule or register patients, coordinating with departments to ensure timely care.
• Provide customer service, answer questions, and resolve issues.
• Collect copays, deposits and deductibles; educate and direct patients on insurance.
• Schedule tests per guidelines and ensure medical necessity for reimbursement.
• Explain required paperwork and assist with financial triage.

Skills

Customer service

Typing speed 35 wpm

Verbal and written communication

Multitasking

Medical terminology (within first year

Education

High School Diploma or GED

Job description

Access Associate Optional– Good Samaritan Hospital *

Job Description

Make a difference every day as an Access Associate at TriHealth Good Samaritan Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. This team member will serve as an associate supporting the Labor & Delivery, Admitting, and Emergency Department registration teams in addition to managing the admissions board and obtaining signatures for CMS compliance.

We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

• Requires 2 weeks of Day paid training in Norwood (24-30 hrs/week)

Location: Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH, 45220 https://share.google/B0EPLjKOPliZXXzPP

Work Schedule

• Optional as needed, number of hours varies
• Shift Varies
• Holiday and weekend rotation (pay differential for these)

Incentives & Benefits

• For PRN/Optional, there is access to 401(k) and other benefits. For part or full-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page page https://careers.trihealth.com/what-we-offer/benefits

Job Overview

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Requirements

High School Diploma or GED Degree or GED (Required)

1 - 2 Years Experience Customer Service (Required)

Ability to operate multiple computer applications

Excellent verbal and written skills

Typing speed of 35 wpm

Medical terminology required within first year of employment if not already taken

Job Responsibilities

Ability to adapt to a dynamic work flow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.

Accuracy.

Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community