Scheduling Coordinator & Medical Assistant

TriHealth; Kentucky; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth's Good Samaritan Hospital is seeking a Scheduling Coordinator/Medical Assistant to manage scheduling requests, appointments and tests, and maintain medical records across departments. You will coordinate participant flow at three sites and assist physicians during examinations, ensuring a smooth patient experience.

Ideal candidates have a High School Healthcare degree, clerical skills, and medical office experience; EKG, injections, and venipuncture are a plus.

Qualifications

• High School Degree in Healthcare.
• Clerical background with general computer skills and knowledge in medical terminology.
• EKG, Injections, Venipuncture; CLIA guidelines experience.

Responsibilities

• Schedules participants for specialist and routine appointments for internal and external providers.
• Coordinates scheduling within multiple departments at three sites.
• Follows scheduling procedures and completes paperwork accurately and timely.
• Communicates with customers, transportation and other departments.
• Demonstrates strong customer service and professional judgement in phone and in-person interactions.
• Answers phone calls promptly and relays messages to the appropriate person.
• Maintains organization of participant appointments/tests/procedures for a smooth process.
• Ensures medical records are retrieved from outside providers and forwarded to Records.

Skills

Clerical skills

Medical terminology

EKG

Injections

Venipuncture

Patient scheduling

Education

High School Degree in Healthcare

Tools

Epic

Misys

Outlook

Job description

Scheduling Coordinator/Medical Assistant – TriHealth – Good Samaritan Hospital

Make a difference every day at TriHealth. Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, and a comprehensive benefits package.

Location:

• Good Samaritan Western Ridge – 6949 Good Samaritan Dr, Cincinnati, OH 45247

Work Schedule:

• Full - Time (80 hours bi-weekly)
• Day shift -
• No weekends or holidays

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.

Job Overview:

Performs clerical duties, including interpreting scheduling requests, scheduling appointments and/or tests and maintaining medical records for participants, both internally and externally with many different providers and areas of specialty. Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites. Has the interpersonal skill to communicate with respect and compassion to customers. Communicates information through various telecommunication devices including Epic, Misys and Outlook. Assists in coordinating participants flow concerning appointments and or tests. This position assists the physician in examination and treatment of patients, performing miscellaneous delegated duties under the direction of physician. This position also interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts, and prepares treatment rooms for examination of patients. The position will be cross-trained to perform duties to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. This position’s tasks include patient related duties, medical record maintenance/documentation, and safety/environmental duties.

Job Requirements:

• High School Degree in Healthcare
• Clerical background with general computer skills and Knowledge in medical terminology
• EKG
• Injections
• Venipuncture
• Performance of common lab tests according to establish CLIA guidelines and TriHealth policy
• Experience in medical/physician office setting

Job Responsibilities:

Performs all responsibilities related to scheduling participants for specialist and routine appointments both internally and externally with many differnt providers and areas of speciality.

Coordinates scheduling of participants within multiple departments internally including nursing, transportation and therapy at three different sites.

Follows all scheduling procedures and completes scheduling paperwork accurately and timely.

Communicates appropriately with customers, transportation and other departments.

Demonstrates strong customer service skills and appropriate judgement related to phone and in-person interactions.

Answers phone calls promptly and courtesiously pertaining to setting up appointments.

Relays accurate and complete messages to the appropiate person.

Demonstrates organizational skills in the management of participant appointments/tests/procedures and ensures a smooth and thorough process.

Ensures all medical records are retrieved from outside providers and forwards information to the medical records department for scanning purposes.

Exhibits professional image and behavior toward patients, visitors, physicians and employees and creates a positive impression consistent with professional etiquette.

Demonstrates proficiency in assisting with medical procedures on adults and children.

Demonstrates flexibility and/or initiative in seeking or accepting additional assignments, and a willingness to learn.

Exhibits dependability in areas such as attendance, punctuality and the timely performance of duties.

Maintains the safety and cleanliness of the treatment area.

Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment.

Other Job-Related Information:

Working Conditions:

• Climbing - Occasionally
• Concentrating - Frequently
• Continuous Learning - Occasionally
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs - Occasionally
• Lifting 50+ Lbs - Rarely
• Lifting 11-50 Lbs - Occasionally
• Pulling - Occasionally
• Pushing - Occasionally
• Reaching - Frequently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

Offer patients and guests priority when waiting (lines, elevators)

Work on improving quality, safety, and service

Respect: ALWAYS…

Respect cultural and spiritual differences and honor individual preferences.

Respect everyone’s opinion and contribution, regardless of title/role.

Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

Value the time of others by striving to be on time, prepared and actively participating.

Pick up trash, ensuring the physical environment is clean and safe.

Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

Acknowledge wins and frequently thank team members and others for contributions.

Show courtesy and compassion with customers, team members and the community