Access Associate- Montgomery Medical Specialties

TriHealth; Montgomery (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Tuition reimbursement

Job summary

TriHealth in Montgomery seeks an Access Associate in the Infectious Diseases department to coordinate scheduling and patient registration with accuracy and empathy. You will guide patients through care steps, respond to questions, and help with insurance and financial discussions to ensure smooth visits.

The role emphasizes teamwork, attention to detail, and compassionate service in a fast-paced specialty care setting, with full-time hours and a stable on-site schedule.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience preferred.
• Ability to operate multiple computer applications and basic typing.
• Strong verbal and written communication skills and healthcare terminology knowledge.

Responsibilities

• Schedule and register patients, coordinate appointments with TH departments.
• Explain required forms, insurance steps and financial triage to patients.
• Provide excellent customer service and resolve patient inquiries.
• Support billing-related activities and ensure timely data entry.

Skills

Customer service

Typing 35 wpm

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

MS Office

EMR software

Job description

*** Access Associate- TriHealth Infectious Disease-***

Looking for a role where your work truly matters? As an Access Associate in TriHealth’s Infectious Diseases department, you’ll be a welcoming, knowledgeable guide for patients facing some of the most complex medical conditions. You’ll support a team of expert, board‑certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast‑paced environment where attention to detail and empathy make an immediate difference. If you’re passionate about patient service, thrive on teamwork, and want to grow your career within a highly specialized, respected area of healthcare, the Infectious Diseases team is the perfect place to make an impact and build your future.

Location:

Montgomery but will be required to travel to other Medical Specialty areas as needed

Work Schedule:

• Full-Time (80 hours bi-weekly)
• M-F
• No weekends and no holidays!

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience.

Job Requirements:

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 years experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Job Overview:

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect of copays, standard deposits and deductibles. SCHEDULING: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Responsibilities:

Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets.

Accuracy.

Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.

Working Conditions:

• Bending -
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

• Serve: ALWAYS…
  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS…
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service
• Respect: ALWAYS…
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone’s opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS…
  • Value the time of others by striving to be on time, prepared and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS…
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members and the community