Access Associate (Full-time, Days)

Rochester General Hospital; Town of Geneseo (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is looking for an Access Associate at the Geneseo Medical Campus to greet patients, check in/out, and handle payments. This full-time role supports efficient registration and scheduling for patients and families in a busy clinical setting.

You will manage calls, verify insurance, and assist with precertifications as needed, while maintaining a warm, professional demeanor throughout the day.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and provide directions as needed.
• Manage incoming calls and provide information.
• Register patients and verify insurance eligibility.
• Obtain precertification/authorization when applicable.
• Process payments and collect balances.
• Schedule patient appointments per policy.

Skills

Customer service

Communication

Computer skills

Education

2-year degree or equivalent

Job description

SummaryAs an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.Job Title: Access AssociateDepartment: Geneseo Medical CampusLocation: 4302 Gateway Dr. Geneseo NY 14454Hours Per Week: 40, Full-timeSchedule: Monday-Friday, 8-4:30pmRequired Qualifications:NAPreferred Qualifications:2-year degree or equivalent combination of education and work experience preferredIntermediate computer skillsExcellent customer service and communication skillsResponsibilities:Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointmentsRegistration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicableBilling & Payments. Collect and process payments when applicableEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$17.85 - $20.00CITY:GeneseoPOSTAL CODE:14454The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.