Academic Technology Lab Assistant

Mercer University; Illinois; On-site; USD 11,000 - 16,000; Part time

Job summary

Mercer University in Illinois seeks an Academic Technology Lab Assistant to support faculty, staff, and students by maintaining lab workstations and docking setups. You will assist with hardware and software issues and help users navigate Canvas.

The role offers flexible hours for work-study students, with shifts between 8:00 AM and 8:00 PM, and a chance to gain hands-on experience at the intersection of technology and education.

Qualifications

• Work-Study eligibility required (applies to candidates)
• Dependability, punctuality, and ability to work independently
• Foundational computer skills; willingness to learn macOS, Windows, iOS, and docking systems
• Excellent communication and interpersonal abilities
• Interest in educational technology and strong attention to detail

Responsibilities

• Patron and hardware support: greet lab visitors and help with basic hardware/software issues
• Provide friendly, professional assistance to patrons with varying tech levels
• Maintain an organized and welcoming lab environment; manage opening/closing checklists; complete Canvas-related tasks

Skills

Work-Study Eligible

Dependability

Multi-platform Troubleshooting

Communication Skills

Attention to Detail

Educational Technology Enthusiasm

Job description

Job Family

Student Work Study

Department

Center for Teaching and Learning

Supervisor

Kirstie Knighton

Job Title

Academic Technology Lab Assistant

Job Description

Eligibility: Work-Study Only (Must be Work-Study eligible to apply)

Pay Rate: $10.00 / hour

Shift Availability: Hours fall between 8:00 AM – 8:00 PM (Monday–Thursday) and 8:00 AM – 5:00 PM (Friday). We build your work schedule around your class schedule.

Position Summary

We are seeking enthusiastic, tech-minded Lab Assistants to join our Academic Technology Services team. In this role, you will help manage a dynamic, flexible multimedia environment, supporting faculty, staff, and students as they utilize lab workstations and display docking setups.

If you love solving tech puzzles, helping others, and learning modern digital skills, this position offers hands-on experience at the intersection of technology and education.

Key Responsibilities

• Patron & Hardware Support: Greet lab visitors, assist users with basic hardware/software issues.
• Communication & Customer Service: Provide friendly, professional, and clear assistance to patrons with varying levels of technical expertise.
• Lab Operations: Maintain an organized, clean, and welcoming environment; manage opening/closing checklists; and independently complete required assignments in Canvas.

Qualifications & Skills

• Work-Study Eligibility Required (Applications without work-study approval cannot be considered).
• Strong dependability, punctuality, and ability to work independently.
• Solid foundational computer skills and a willingness to learn multi-platform troubleshooting (macOS, Windows, iOS, docking systems).
• Excellent communication and interpersonal skills.
• An eye for detail and an enthusiasm for educational technology.

Scheduled Hours

20

Start Date

08/26/2026

End Date

05/7/2027