Assistant II - TLED Computer Centers (Hourly)

Austin Community College District; United States; On-site; USD 27,000 - 39,000; Full time

Job summary

Austin Community College District is seeking an Assistant II for the TLED Computer Centers to assist students, faculty, and staff with technical issues in the Computer Center and to check out technology such as iPads and webcams.

This hourly role requires strong customer service, FERPA awareness, and the ability to balance inquiries across ACCMail, Blackboard, and other systems; based at Riverside Campus, Tue/Thu 8:00am–5:00pm, up to 19 hours weekly, at $24.10 per hour.

Qualifications

• High school diploma required.
• Experience in customer service is preferred.
• Experience supporting students and staff with tech is a plus.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center.
• Answer questions about ACCMail, Blackboard, and other systems; route non-technical queries.
• Coordinate second-level requests for access when needed.
• Adhere to FERPA and other privacy regulations.
• Provide feedback on frequent support requests for training opportunities.
• Checkout technology to students and staff (iPads, webcams, etc.).
• Enter data and maintain records in tracking systems.

Skills

Customer service

Technical support

Computer applications

Education

High School Diploma

Associate degree preferred

Tools

Google Mail

Blackboard

Microsoft Office

Google Docs

Job description

Job Posting Closing Times

Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date. Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that: Values intellectual curiosity and innovative teaching Is attracted by the college's mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities. Focused on student academic achievement and postgraduate outcomes Welcomes difference and models respectful interaction with others Engages with the community both within and outside of ACC

Job Posting Title

Assistant II - TLED Computer Centers (Hourly)

Job Description Summary

To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.

Job Description

Description of Duties and Tasks

• Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.
• Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.
• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.
• Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc.
• Enters data, maintains files, records, logs, through use of tracking systems.
• May serve as a technical resource for computer hardware and software.

Knowledge

• Customer service principles and practices.
• Technical support practices, standards, and protocols in regard supporting students, faculty, and staff, both in-person and virtually.
• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.

Skills

• Maintaining an established work schedule.
• Effectively using listening skills.
• Drafting effective written communications.
• Multitasking using phone, chat, and email concurrently and dealing with high volume of student requests and interruptions.
• Showing initiative and being able to quickly adapt to changes.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Establishing and maintaining effective collegewide working relationships.
• Maintaining confidentiality of work-related information and materials.

Technology Skills

• Demonstrated proficiency using standard office software applications.
• Use a multi-line hard and/or soft phone.
• Keyboarding skills with emphasis on speed and accuracy.
• Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

Other Preferred Technology Skills

• Working knowledge of Google Mail
• Working knowledge of Blackboard
• Working knowledge of Microsoft Office and Google Docs
• Working knowledge of tablets (iPads/Android)
• Working knowledge of Microsoft Windows
• Working knowledge of Apple MacOS, iOS and iPadOS
• Bilingual in English/Spanish
• Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Preferred Experience

• Experience with audio‑visual technology and multimedia systems.

Required Work Experience

• Previous customer service experience.

Required Education

High School Diploma.

Preferred Education

Associate degree or higher.

Physical Requirements

• Work is routinely performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Hours

Riverside Campus (1 Position) - Tuesday and Thursday, 8:00am to 5:00pm

Pay Rate $24.10/hour

Up to 19 hours per week.

Number of Openings: 1

Job Posting Close Date: September 14, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act