Academic Success Advisor & Study Away Lead

University System of New Hampshire; Manchester (NH); On-site; USD 42,000 - 74,000; Full time

Job summary

The University System of New Hampshire is seeking an advising professional to provide proactive student advising, retention efforts, and program leadership for UNH Manchester undergraduates. You will use data-informed approaches and collaborate with faculty, deans, and support services to promote student success.

The role emphasizes equity-minded advising, staying current with best practices, and contributing to campus events and initiatives to support student achievement.

Qualifications

• Commitment to student-centered advising approach.
• Excellent written, verbal and presentation skills.
• Effective interpersonal skills to work with students from diverse backgrounds.
• Proven knowledge of Microsoft Office and Windows based computer applications.
• Ability to work independently and contribute to a team environment while effectively managing multiple priorities and deadlines.

Responsibilities

• Advise a diverse undergraduate student population, from all majors at UNH Manchester.
• Engage students in reflective conversations that build understanding of degree requirements and university policies.
• Employ motivational interviewing and appreciative advising to help students set goals and take ownership of their academic journey.
• Serve as the Advising lead for UNH Manchester Study Away advising including determining eligibility, providing study away advising, and offering information sessions and other programming to UNH Manchester students to promote study away, in collaboration with UNH Global.
• Conduct proactive outreach to students identified through early alert systems, predictive analytics, or faculty referrals, ensuring timely engagement and intervention.
• Help students identify and resolve obstacles to academic success.
• Serve as academic coach for students who have fallen below minimum academic expectations.
• Be an active participant in the life of the College by attending and supporting major events such as Commencement, Honors Convocation, and other all-hands-on-deck gatherings.
• Support large-scale initiatives such as Open House, Admitted Student Day, New Student Orientation, new student seminars, or academic recovery programs as assigned.
• Use student success dashboards, CRM systems (e.g., myWildcatSuccess, Banner, Degree Works), and data analytics to monitor advising activity, appointment trends, and alert patterns.
• Maintain detailed advising records and notes in accordance with FERPA and university standards.
• Contribute to institutional assessment efforts by providing feedback on outreach and student engagement trends.
• Work closely with faculty, deans' office, and academic support services to coordinate interventions and align advising with curricular goals.
• Partner with student engagement, basic needs, student accessibility services, military and veteran services, and wellness units to connect students with comprehensive support.
• Participate in cross-functional committees or working groups focused on student success and persistence.
• Stay current on student success research, advising best practices, and equity-minded strategies in higher education.
• Engage in professional learning and contribute to an institutional culture of continuous improvement.

Skills

Student advising

Communication skills

Interpersonal skills

Microsoft Office

Teamwork

Education

Bachelor's degree in education, social work, psychology, or related discipline

Tools

Degree Works

Banner

EAB Navigate

Job description

The University System of New Hampshire is seeking an advising professional to provide proactive student advising, retention efforts, and program leadership for UNH Manchester undergraduates. You will use data-informed approaches and collaborate with faculty, deans, and support services to promote student success.

The role emphasizes equity-minded advising, staying current with best practices, and contributing to campus events and initiatives to support student achievement.