Academic Advisor

University System of New Hampshire; Manchester (NH); On-site; USD 42,000 - 74,000; Full time

Job summary

The University System of New Hampshire is seeking an advising professional to provide proactive student advising, retention efforts, and program leadership for UNH Manchester undergraduates. You will use data-informed approaches and collaborate with faculty, deans, and support services to promote student success.

The role emphasizes equity-minded advising, staying current with best practices, and contributing to campus events and initiatives to support student achievement.

Qualifications

• Commitment to student-centered advising approach.
• Excellent written, verbal and presentation skills.
• Effective interpersonal skills to work with students from diverse backgrounds.
• Proven knowledge of Microsoft Office and Windows based computer applications.
• Ability to work independently and contribute to a team environment while effectively managing multiple priorities and deadlines.

Responsibilities

• Advise a diverse undergraduate student population, from all majors at UNH Manchester.
• Engage students in reflective conversations that build understanding of degree requirements and university policies.
• Employ motivational interviewing and appreciative advising to help students set goals and take ownership of their academic journey.
• Serve as the Advising lead for UNH Manchester Study Away advising including determining eligibility, providing study away advising, and offering information sessions and other programming to UNH Manchester students to promote study away, in collaboration with UNH Global.
• Conduct proactive outreach to students identified through early alert systems, predictive analytics, or faculty referrals, ensuring timely engagement and intervention.
• Help students identify and resolve obstacles to academic success.
• Serve as academic coach for students who have fallen below minimum academic expectations.
• Be an active participant in the life of the College by attending and supporting major events such as Commencement, Honors Convocation, and other all-hands-on-deck gatherings.
• Support large-scale initiatives such as Open House, Admitted Student Day, New Student Orientation, new student seminars, or academic recovery programs as assigned.
• Use student success dashboards, CRM systems (e.g., myWildcatSuccess, Banner, Degree Works), and data analytics to monitor advising activity, appointment trends, and alert patterns.
• Maintain detailed advising records and notes in accordance with FERPA and university standards.
• Contribute to institutional assessment efforts by providing feedback on outreach and student engagement trends.
• Work closely with faculty, deans' office, and academic support services to coordinate interventions and align advising with curricular goals.
• Partner with student engagement, basic needs, student accessibility services, military and veteran services, and wellness units to connect students with comprehensive support.
• Participate in cross-functional committees or working groups focused on student success and persistence.
• Stay current on student success research, advising best practices, and equity-minded strategies in higher education.
• Engage in professional learning and contribute to an institutional culture of continuous improvement.

Skills

Student advising

Communication skills

Interpersonal skills

Microsoft Office

Teamwork

Education

Bachelor's degree in education, social work, psychology, or related discipline

Tools

Degree Works

Banner

EAB Navigate

Job description

As part of UNH Manchester's professional advising model, provide proactive appreciative individual and group advising to a variety of undergraduate students.

Duties/Responsibilities

Student Advising and Support

• Advise a diverse undergraduate student population, from all majors at UNH Manchester.
• Engage students in reflective conversations that build understanding of degree requirements and university policies.
• Employ motivational interviewing and appreciative advising to help students set goals and take ownership of their academic journey.
• Serve as the Advising lead for UNH Manchester Study Away advising including determining eligibility, providing study away advising, and offering information sessions and other programming to UNH Manchester students to promote study away, in collaboration with UNH Global.

Student Success and Retention Initiatives

• Conduct proactive outreach to students identified through early alert systems, predictive analytics, or faculty referrals, ensuring timely engagement and intervention.
• Help students identify and resolve obstacles to academic success.
• Serve as academic coach for students who have fallen below minimum academic expectations.
• Be an active participant in the life of the College by attending and supporting major events such as Commencement, Honors Convocation, and other all-hands-on-deck gatherings.
• Support large-scale initiatives such as Open House, Admitted Student Day, New Student Orientation, new student seminars, or academic recovery programs as assigned.

Data-Informed Practice and Continuous Improvement

• Use student success dashboards, CRM systems (e.g., myWildcatSuccess, Banner, Degree Works), and data analytics to monitor advising activity, appointment trends, and alert patterns.
• Maintain detailed advising records and notes in accordance with FERPA and university standards.
• Contribute to institutional assessment efforts by providing feedback on outreach and student engagement trends.

Collaboration and Campus Partnerships

• Work closely with faculty, deans' office, and academic support services to coordinate interventions and align advising with curricular goals.
• Partner with student engagement, basic needs, student accessibility services, military and veteran services, and wellness units to connect students with comprehensive support.
• Participate in cross-functional committees or working groups focused on student success and persistence.

Professional Development and Leadership

• Stay current on student success research, advising best practices, and equity-minded strategies in higher education.
• Engage in professional learning and contribute to an institutional culture of continuous improvement.

Requirements

Minimum Acceptable Education & Experience:

• Bachelor's degree in education, social work, psychology, or related discipline.

Knowledge, Skills & Abilities:

• Commitment to student-centered advising approach.
• Excellent written, verbal and presentation skills.
• Effective interpersonal skills to work with students from diverse backgrounds.
• Proven knowledge of Microsoft Office and Windows based computer applications.
• Ability to work independently and contribute to a team environment while effectively managing multiple priorities and deadlines.

Preferred Qualifications:

• Master's Degree in related field such as higher education, academic advising, counseling or student development.
• Familiarity with Appreciative Advising Framework.
• Experience with Degree Works, Banner, and EAB Navigate.
• Experience working with transfer students and evaluating transfer credit.
• Familiarity with academic support services including disability services, academic skill building, and working with students in academic difficulty.
• Experience with new student orientation events.
• Experience teaching First Year Seminar.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$41,890.00 - $74,390.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Manchester