Academic Success Advisor

Arizona State University; Phoenix (AZ); Hybrid; USD 51,000 - 55,000; Full time

Job summary

Arizona State University is seeking an Academic Success Advisor to join the Watts College advising and recruitment team on the ASU Online Virtual Campus. This remote/hybrid role focuses on supporting undergraduate students across the West Valley Campus, Downtown Phoenix Campus and ASU Online, with occasional in-person meetings.

The position emphasizes student-centric advising, collaboration with multiple offices, and outreach to promote degree completion, internships, and career readiness.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in academic advising preferred.
• Ability to work with online and campus-based students.

Responsibilities

• Provide academic advising with strong interpersonal communication via in-person, Zoom, email and phone.
• Remote role with focus on West Valley Campus, Downtown Phoenix Campus and ASU Online; occasional in-person meetings.
• Monitor student progress and address concerns to support degree progress.
• Collaborate with students to identify academic options including degrees, tutoring, counseling, career services, and internships.
• Participate in recruitment and retention activities and represent the college at events or deliver presentations.

Skills

Evidence-based advising

Interpersonal skills

Communication

Student success

Data monitoring

Education

Bachelor's degree

Tools

Salesforce

PeopleSoft

Degree progress tools

Job description

Job Profile

Academic Advisor 1

Job Family

Academic Advising

Time Type

Full time

Minimum Qualifications

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes

Job Description

ASU's Watts College of Public Service and Community Solutions is seeking an Academic Success Advisor to join our advising and recruitment team on our ASU Online Virtual Campus. This position is intended for professionals invested in student-centric academic advising, driven to support the college's mission to foster innovative solutions, community impact, and student success.

This individual will assist current and incoming students on their academic journeys, aiming to align their educational goals with career aspirations through a combination of in-person and virtual academic support services and strategic outreach.

Across recruitment and advising staff, our mission is to help students identify and achieve their academic goals. The Watts Way emphasizes shared responsibility for student success and our commitment to innovating new ways of understanding and supporting our students. It's all about working together to help our students succeed.

Campus: Online

Position Salary Range

• DOE: $51,000 - $55,000

Essential Duties

Provides academic advising by using collegial interpersonal skills and an ability to communicate effectively in person, via Zoom, in writing, and by phone. This role will be remote, focusing on students from the West Valley Campus, Downtown Phoenix Campus, and ASU Online campus. However, the advisor will occasionally be required to attend in-person meetings and activities.

• Ensures ongoing student satisfaction with their program and degree progress, providing follow-up to confirm satisfaction with services.
• Proactively monitors student academic performance; addresses student concerns and questions.
• Manages escalations and reports results to stakeholders.
• Collaborates with students to identify academic options including degrees, tutoring, counseling, career services, success coaching, study abroad programs, research, and internships.
• Recruitment & Retention: Participate in initiatives to attract and retain students, representing the college at events and/or design and deliver dynamic presentations that encourage student interest in degrees, admission and enrollment. May include local travel.
• New Student Initiatives: Contribute to teaching ASU 101 (if applicable), support academic advising at new student orientations and admitted student events when needed, including managing transfer credit evaluation
• Leadership opportunities: Recognize issues that affect the advising experience and provides suggestions in response. Assist with the coordination of academic success programs or advising policy development and implementation.
• Other duties as assigned.

Knowledge, Skills And Abilities

• Knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
• Eagerly builds knowledge of key university, or college/department/school resources.
• Possesses a clear understanding of the following:
• The college and department mission and values and how these lead our student-centric advising.
• ASU's transfer credit resources
• ASU's internal systems that play a role in recruitment and advising, including degree progress tools, Salesforce and Peoplesoft
• Recognizes issues that affect the admission and advising experience and provides suggestions in response.
• Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
• Uses multiple systems at the same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools) to monitor student academic progress.

Desired Qualifications

• One (1) year of experience appropriate to the area of assignment
• Experience in college-level academic advising, including both online and campus-based students at Arizona State University
• Experience in working effectively in an environment subject to quickly changing priorities, especially during busier seasons.
• Experience in communicating clearly, kindly, and concisely in writing while thinking ahead to anticipate future questions.
• Experience working at ASU with Salesforce, Peoplesoft, and other student support tools.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement

The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

Driving Requirement

Driving is not required for this position.

Location:

Off-Campus: Other AZ Locations

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.