Academic Reengagement & Programs Coordinator

North Carolina Agricultural and Technical State University

Greensboro (NC)

Hybrid

USD 56,000 - 58,000

Full time

4 days ago

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Benefits offered by this job

Vacation and Sick Leave

Health Benefits

Retirement benefits (TSERS)

Paid Holidays

Employee Assistance Program (EAP)

Job summary

North Carolina A&T State University is seeking an Academic Reengagement & Programs Coordinator to administer readmission, reengagement, and onboarding activities within the Office of the Registrar. The role supports students returning to enrollment, coordinating with academic records, graduation services, and cross-functional partners to ensure timely progression.

The position emphasizes program monitoring, policy application, and data reporting, with potential remote or hybrid work arrangements

Responsibilities

Administer readmission and student reengagement processes, including applications, documentation, follow-up, and timely enrollment.
Coordinate registrar-related activities for designated programs and re onboarding initiatives, tracking participants and timelines.
Monitor and report on program participation, processing timelines, and enrollment outcomes; identify gaps and improve workflows.
Provide support during peak periods, staff absences, and cross-functional collaboration for graduation services and academic records.
Advise students on readmission, re-enrollment, and academic forgiveness; explain options and next steps.
Collaborate with Admissions, Financial Aid, and other units to resolve student issues and coordinate services.

Tools

Banner

Slate

MyCertiphi

National Student Clearinghouse

Parchment

Degree Works

Job description

Academic Reengagement & Programs Coordinator

Position Overview

The Academic Reengagement & Programs Coordinator administers readmission, student reengagement, re-onboarding, and designated special programs within the Office of the Registrar. The position evaluates academic records, determines readmission and academic forgiveness eligibility, applies University policies and requirements, and coordinates student outreach and follow-up to support re-enrollment and academic progression.

The position works collaboratively with University partners to address barriers affecting students’ return and continued enrollment. The position also serves as trained backup for transfer articulation and transfer credit evaluation and provides cross-functional support for graduation services, academic records, and registration during peak processing periods, staff absences, and other operational needs.

The Office of the University Registrar reports directly to the Provost and Executive Vice Chancellor for Academic Affairs and serves as a central academic administrative unit supporting the University’s academic mission. The office maintains the integrity, accuracy, confidentiality, and security of academic records and administers key academic processes, including registration, curriculum and catalog implementation, course and classroom scheduling, degree audit, grading, academic calendar administration, and degree completion.

The office partners closely with Enrollment Management, academic colleges and departments, the Graduate College, Information Technology Services, and other University units to support academic progression, institutional compliance, and student success.

Work Hours | 8:00 am - 5:00 pm, Monday - Friday; occasional evening and weekend work may be required.

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Employee Benefits

Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Aetna - State Health Benefits of North Carolina
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount
and more

Key Responsibilities and Related Competencies

Readmission & Reengagement Administration: Administer readmission and student reengagement processes, including receipt and processing of applications, review of required documentation, monitoring of outstanding requirements, and coordination of follow-up to support timely re-enrollment.
Re-onboarding & Special Program Coordination: Coordinate Registrar-related activities for designated special programs and re-onboarding initiatives, including participant tracking, timelines, required documentation, student outreach, and coordination with University partners.
Program Monitoring & Accountability: Track application status, participation, processing timelines, and enrollment outcomes; maintain program records and reports; identify gaps, delays, or recurring issues; and recommend improvements to workflows, procedures, and service delivery.
Cross-Functional Registrar Support: Maintain proficiency in transfer articulation, graduation services, academic records, and registration processes and provide knowledgeable support during peak processing periods, staff absences, and other operational needs.
Recruitment & Retention Support: Participate in University recruitment, retention, and reengagement efforts, including outreach activities, information sessions, and other initiatives designed to support students’ return, enrollment, and continued academic progression.
Readmission & Academic Progression Knowledge: Apply comprehensive knowledge of readmission, re-enrollment, academic progression, and related University policies and procedures to evaluate student records, determine appropriate next steps, and resolve non-routine issues.
Academic Forgiveness Administration: Interpret and apply academic forgiveness policy and eligibility requirements; determine student eligibility, process approved academic record adjustments, and ensure accurate documentation and application of policy.
Academic Records & Enrollment Knowledge: Apply working knowledge of academic records, registration, change of major, transfer articulation, graduation, and related Registrar processes to support accurate processing, student progression, and cross-functional service delivery.
Systems & Technology Proficiency: Utilize Banner, Slate, MyCertiphi, National Student Clearinghouse, Parchment, Degree Works, and related systems to research student information, process assigned transactions, maintain accurate records, and support program and operational activities.
Policy, Procedure & Process Improvement: Maintain current knowledge of University policies, procedures, systems, and emerging practices affecting assigned program areas; identify recurring issues and recommend improvements to procedures, workflows, and service delivery.
Readmission Eligibility Review: Analyze academic records, enrollment history, supporting documentation, and applicable University requirements to determine readmission eligibility and identify additional information, review, or approvals needed.
Academic Forgiveness Determination: Evaluate student records against established academic forgiveness criteria, determine eligibility within delegated authority, process appropriate record adjustments, and ensure decisions are accurately documented.
Complex Case Resolution: Research and resolve non-routine readmission, enrollment, academic records, and program-related issues involving multiple policies, systems, or University offices; determine appropriate actions and elevate matters requiring exceptions or additional approval.
Data Analysis & Reporting: Compile, review, and analyze readmission, reengagement, program participation, and enrollment data; identify trends, barriers, and recurring issues; and prepare reports to support operational decisions, student follow-up, and program improvement.
Compliance & Risk Assessment: Review assigned processes and individual cases for consistency with University policies, procedures, and program requirements; identify potential compliance or data-integrity concerns and recommend corrective action when appropriate.
Student Consultation & Reengagement Support: Advise students regarding readmission, re-enrollment, academic forgiveness, re-onboarding, and related requirements; explain available options, outstanding actions, and next steps to support successful return and continued enrollment.
Cross-Unit Consultation: Collaborate with the Office of Admissions, Office of Financial Aid and Scholarships, Treasurer’s Office, Extended Campus, Aggies at the Goal Line, academic departments, and other University partners to resolve student issues and coordinate services affecting re-enrollment and academic progression.
Case Coordination & Referral: Assess student circumstances involving multiple offices, policies, or requirements; identify appropriate resources, coordinate referrals and follow-up, and facilitate resolution of issues within delegated authority.
Policy & Process Guidance: Provide guidance to students, faculty, staff, and University partners regarding readmission, academic forgiveness, reengagement, and related Registrar processes; clarify the application of policies and procedures to individual circumstances.
Collaborative Problem Resolution: Work across organizational boundaries to address recurring or complex student and program issues, share relevant information, identify practical solutions, and support consistent service delivery.
Student & Departmental Communication: Prepare and coordinate clear, timely correspondence to students, academic departments, and University partners regarding readmission, academic forgiveness, reengagement activities, program requirements, outstanding actions, and enrollment-related next steps.
Reengagement Outreach: Develop and support outreach communications designed to reconnect students with the University, promote re-enrollment opportunities, and encourage completion of required actions for readmission and continued academic progression.
Program Promotion & Recruitment Support: Participate in recruitment, retention, and reengagement initiatives by promoting assigned programs and services through information sessions, presentations, events, and targeted communications.
Policy & Process Communication: Explain and interpret readmission, reengagement, academic forgiveness, and related Registrar policies and procedures for students, faculty, staff, and campus partners using clear and accessible language.
Training & Informational Materials: Develop and maintain presentations, guides, FAQs, and other informational resources to support consistent communication of assigned programs, procedures, deadlines, and student requirements.

Position Information

Working Title | Academic Reengagement & Programs Coordinator

Competency Level | Journey

Position Number | 000330

Recruitment Range | $56,015 - $58,000

FLSA | Non-Exempt

Appointment Type | Permanent - Full-time

FTE | 40 hours/week, 12 months

Special Instructions to Applicant

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Aff… No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Supplemental Questions

Please indicate where you learned of this position:
- North Carolina A&T State University website
- University of North Carolina System website
- Chronicle of Higher Education
- InsideHigherEd.com
- Higher Education Recruitment Consortium (HERC)
- Indeed.com
- Other
If you indicated you learned of this employment opportunity from an “Other” source please advise where you learned of the position: (Open Ended Question)

Applicant Documents