Academic Reengagement & Programs Coordinator

North Carolina Agricultural & Technical State University; Greensboro (NC); On-site; USD 56,000 - 58,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave for Em

12 Paid Holidays

TSERS Retirement System

Employee Assistance Program (EAP)

Job summary

North Carolina Agricultural & Technical State University seeks an Academic Reengagement & Programs Coordinator to administer readmission, reengagement, and onboarding initiatives within the Office of the Registrar. You will evaluate student records, apply policies, and coordinate outreach to support re-enrollment and progression.

The role works with university partners, supporting graduation services and cross-functional registrar processes during peak periods, ensuring accurate records and

Qualifications

• Bachelor's degree and one year of related experience, or equivalent combination of training and experience.
• Three years of progressively responsible experience in higher education preferred.
• Experience interpreting policies, reviewing academic records, coordinating student-facing programs, and working across University units to resolve student issues.
• Experience with Ellucian Banner or comparable SIS preferred.
• Strong organizational, communication, analytical, problem-solving, and customer service skills required.

Responsibilities

• Administer readmission and student reengagement processes, including receipt and processing of applications, review of required documentation, monitoring of outstanding requirements, and coordination of follow-up to support timely re-enrollment.
• Coordinate Registrar-related activities for designated special programs and re-onboarding initiatives, including participant tracking, timelines, required documentation, student outreach, and coordination with University partners.
• Track application status, participation, processing timelines, and enrollment outcomes; maintain program records and reports; identify gaps, delays, or recurring issues; and recommend improvements to workflows, procedures, and service delivery.
• Maintain proficiency in transfer articulation, graduation services, academic records, and registration processes and provide knowledgeable support during peak processing periods, staff absences, and other operational needs.
• Participate in University recruitment, retention, and reengagement initiatives by outreach activities, information sessions, and other initiatives.

Skills

Organizational skills

Communication skills

Analytical skills

Problem-solving

Customer service

Education

Bachelor's degree

Tools

Ellucian Banner

Job description

Posting Details

Position/Classification Title: University Program Specialist

Classification Type: SHRA

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Minimum Experience/Education: Bachelor's degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education: Three years of progressively responsible experience in higher education, student services, enrollment management, academic records, readmission, registration, or a related area is preferred. Experience interpreting policies, reviewing academic records, coordinating student-facing programs, and working across University units to resolve student issues is preferred. Experience with Ellucian Banner or comparable student information systems is preferred. Strong organizational, communication, analytical, problem-solving, and customer service skills are required.

Position Overview

Primary Purpose of Position: The Academic Reengagement & Programs Coordinator administers readmission, student reengagement, re‑onboarding, and designated special programs within the Office of the Registrar. The position evaluates academic records, determines readmission and academic forgiveness eligibility, applies University policies and requirements, and coordinates student outreach and follow‑up to support re‑enrollment and academic progression. The position works collaboratively with University partners to address barriers affecting students' return and continued enrollment. The position also serves as trained backup for transfer articulation and transfer credit evaluation and provides cross‑functional support for graduation services, academic records, and registration during peak processing periods, staff absences, and other operational needs.

Primary Function of Organizational Unit: The Office of the University Registrar reports directly to the Provost and Executive Vice Chancellor for Academic Affairs and serves as a central academic administrative unit supporting the University's academic mission. The office maintains the integrity, accuracy, confidentiality, and security of academic records and administers key academic processes, including registration, curriculum and catalog implementation, course and classroom scheduling, degree audit, grading, academic calendar administration, and degree completion. The office partners closely with Enrollment Management, academic colleges and departments, the Graduate College, Information Technology Services, and other University units to support academic progression, institutional compliance, and student success.

Work Hours: 8:00 am - 5:00 pm, Monday - Friday; occasional evening and weekend work may be required.

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies: On‑site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on‑site).

Key Responsibilities and Related Competencies

Required Competency: Program/Project Administration

• Readmission & Reengagement Administration: Administer readmission and student reengagement processes, including receipt and processing of applications, review of required documentation, monitoring of outstanding requirements, and coordination of follow‑up to support timely re‑enrollment.
• Re‑onboarding & Special Program Coordination: Coordinate Registrar-related activities for designated special programs and re‑onboarding initiatives, including participant tracking, timelines, required documentation, student outreach, and coordination with University partners.
• Program Monitoring & Accountability: Track application status, participation, processing timelines, and enrollment outcomes; maintain program records and reports; identify gaps, delays, or recurring issues; and recommend improvements to workflows, procedures, and service delivery.
• Cross‑Functional Registrar Support: Maintain proficiency in transfer articulation, graduation services, academic records, and registration processes and provide knowledgeable support during peak processing periods, staff absences, and other operational needs.
• Recruitment & Retention Support: Participate in University recruitment, retention, and reengagement efforts, including outreach activities, information sessions, and other initiatives designed to support students' return, enrollment, and continued academic progression.

Required Competency: Professional Knowledge

• Readmission & Academic Progression Knowledge: Apply comprehensive knowledge of readmission, re‑enrollment, academic progression, and related University policies and procedures to evaluate student records, determine appropriate next steps, and resolve non‑routine issues.
• Academic Forgiveness Administration: Interpret and apply academic forgiveness policy and eligibility requirements; determine student eligibility, process approved academic record adjustments, and ensure accurate documentation and application of policy.
• Academic Records & Enrollment Knowledge: Apply working knowledge of academic records, registration, change of major, transfer articulation, graduation, and related Registrar processes to support accurate processing, student progression, and cross‑functional service delivery.
• Systems & Technology Proficiency: Utilize Banner, Slate, MyCertiphi, National Student Clearinghouse, Parchment, Degree Works, and related systems to research student information, process assigned transactions, maintain accurate records, and support program and operational activities.
• Policy, Procedure & Process Improvement: Maintain current knowledge of University policies, procedures, systems, and emerging practices affecting assigned program areas; identify recurring issues and recommend improvements to procedures, workflows, and service delivery.

Required Competency: Information Analysis and Decision Making

• Readmission Eligibility Review: Analyze academic records, enrollment history, supporting documentation, and applicable University requirements to determine readmission eligibility and identify additional information, review, or approvals needed.
• Academic Forgiveness Determination: Evaluate student records against established academic forgiveness criteria, determine eligibility within delegated authority, process appropriate record adjustments, and ensure decisions are accurately documented.
• Complex Case Resolution: Research and resolve non‑routine readmission, enrollment, academic records, and program‑related issues involving multiple policies, systems, or University offices; determine appropriate actions and elevate matters requiring exceptions or additional approval.
• Data Analysis & Reporting: Compile, review, and analyze readmission, reengagement, program participation, and enrollment data; identify trends, barriers, and recurring issues; and prepare reports to support operational decisions, student follow‑up, and program improvement.
• Compliance & Risk Assessment: Review assigned processes and individual cases for consistency with University policies, procedures, and program requirements; identify potential compliance or data‑integrity concerns and recommend corrective action when appropriate.

Required Competency: Consultation

• Student Consultation & Reengagement Support: Advise students regarding readmission, re‑enrollment, academic forgiveness, re‑onboarding, and related requirements; explain available options, outstanding actions, and next steps to support successful return and continued enrollment.
• Cross‑Unit Consultation: Collaborate with the Office of Admissions, Office of Financial Aid and Scholarships, Treasurer's Office, Extended Campus, Aggies at the Goal Line, academic departments, and other University partners to resolve student issues and coordinate services affecting re‑enrollment and academic progression.
• Case Coordination & Referral: Assess student circumstances involving multiple offices, policies, or requirements; identify appropriate resources, coordinate referrals and follow‑up, and facilitate resolution of issues within delegated authority.
• Policy & Process Guidance: Provide guidance to students, faculty, staff, and University partners regarding readmission, academic forgiveness, reengagement, and related Registrar processes; clarify the application of policies and procedures to individual circumstances.
• Collaborative Problem Resolution: Work across organizational boundaries to address recurring or complex student and program issues, share relevant information, identify practical solutions, and support consistent service delivery.

Required Competency: Communication and Marketing

• Student & Departmental Communication: Prepare and coordinate clear, timely correspondence to students, academic departments, and University partners regarding readmission, academic forgiveness, reengagement activities, program requirements, outstanding actions, and enrollment‑related next steps.
• Reengagement Outreach: Develop and support outreach communications designed to reconnect students with the University, promote re‑enrollment opportunities, and encourage completion of required actions for readmission and continued academic progression.
• Program Promotion & Recruitment Support: Participate in recruitment, retention, and reengagement initiatives by promoting assigned programs and services through information sessions, presentations, events, and targeted communications.
• Policy & Process Communication: Explain and interpret readmission, reengagement, academic forgiveness, and related Registrar policies and procedures for students, faculty, staff, and campus partners using clear and accessible language.
• Training & Informational Materials: Develop and maintain presentations, guides, FAQs, and other informational resources to support consistent communication of assigned programs, procedures, deadlines, and student requirements.

Position Information

Working Title: Academic Reengagement & Programs Coordinator

Competency Level: Journey

Position Number: 000330

Recruitment Range: $56,015 - $58,000

FLSA: Non-Exempt

Appointment Type: Permanent - Full-time

FTE: 40 hours/week, 12 months

Organizational Division: University Registrar

Organizational Location: Provost/VC for Acad Aff

Organizational Unit: Assoc Registrar for Student Services & Operations

Posting Detail Information

Posting Number: SHRA3290

Open Date: 10/29/2026

Close Date: 11/04/2026

Employee Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna - State Health Benefits of North Carolina
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.