Student Services Specialist

North Carolina Agricultural and Technical State University; Greensboro (NC); Hybride; USD 41 000 - 54 000; Plein temps

Avantages offerts par ce poste

Vacation & Sick Leave

Community Service Leave

Health Benefits

Vision & Dental

Paid Holidays

Retirement TSERS

401k/403b/457b

Employee Assistance Program

Campus Discounts

Bookstore Discount

Résumé du poste

North Carolina A&T State University is seeking an Academic Credentials Specialist to administer degree clearance, graduation and credential processes for all student levels. The role reviews academic records, applies university policies, and provides cross-functional support for transfer and registration as needed.

The position supports the Office of the University Registrar, partners with multiple colleges, and helps ensure the accuracy and integrity of degree data while facilitating timely

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience in higher education, student services, academic records, registration or related administrative area.
• Demonstrated attention to detail and organizational/problem-solving skills.
• Ability to interpret and apply established policies and procedures.

Responsabilités

• Coordinate and administer degree clearance and graduation processes for undergraduate, graduate, and doctoral students.
• Coordinate diploma and credential activities, including issuance, replacement, corrections, and updates to the official academic record.
• Collaborate with colleges, departments, advisors, and other University partners to resolve degree-completion and credential matters.
• Monitor workflows and deadlines; identify issues and coordinate follow-up.
• Review and reconcile academic records and degree audit information to support accurate processing and progression.

Connaissances

Attention to detail

Organizational skills

Problem solving

Policy interpretation

Communication

Formation

Bachelor’s degree

Outils

Banner

Degree Works

Student information systems

Description du poste

Posting Details

Classification Information

Position/Classification Title Student Services Specialist

Classification Type SHRA

Position required to work during periods of adverse weather or other emergencies: N - Not Mandatory

Minimum Experience/Education Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education Experience in higher education, student services, academic records, registration, graduation, or a related administrative area. Experience working with student records or student information systems is preferred. Demonstrated attention to detail, organizational and problem-solving skills, and the ability to interpret and apply established policies and procedures.

Required License Or Certification

Position Overview

Primary Purpose Of Position The Academic Credentials Specialist administers degree clearance, graduation, degree conferral, and academic credential processes for undergraduate, graduate, and doctoral students. The position reviews and evaluates academic records and degree requirements, resolves discrepancies, applies University policies and academic requirements, and ensures the accuracy and integrity of degree and graduation records. The position also serves as trained backup for transfer articulation and transfer credit evaluation and provides cross-functional support for academic records and registration as needed.

Primary Function Of Organizational Unit The Office of the University Registrar reports directly to the Provost and Executive Vice Chancellor for Academic Affairs and serves as a central academic administrative unit supporting the University’s academic mission. The office maintains the integrity, accuracy, confidentiality, and security of academic records and administers key academic processes, including registration, curriculum and catalog implementation, course and classroom scheduling, degree audit, grading, academic calendar administration, and degree completion.

The office partners closely with Enrollment Management, academic colleges and departments, the Graduate College, Information Technology Services, and other University units to support academic progression, institutional compliance, and student success.

Key Responsibilities and Related Competencies

Required Competency Coordination - Operations

• Degree Clearance & Graduation Coordination: Coordinate and administer degree clearance and graduation processes for undergraduate, graduate, and doctoral students, including review of graduation applications, academic requirements, degree audit information, and outstanding requirements.
• Degree Conferral & Credential Administration: Coordinate students through preparation for final certification and degree conferral and administer diploma and credential activities, including issuance, replacement, correction, and updates to the official academic record.
• Cross-Unit & Commencement Coordination: Work with colleges, academic departments, the Graduate College, advisors, faculty, and other University partners to resolve outstanding degree-completion and credential matters and support commencement-related activities.
• Operational Monitoring: Monitor graduation, conferral, and credential workflows and deadlines; identify incomplete information, processing issues, or cases requiring additional review and coordinate appropriate follow-up.

Required Competency Information/Records Administration

• Academic Record Evaluation: Review, research, and reconcile academic records and degree audit information across University systems to support accurate graduation, degree completion, and credential processing.
• Credential Records Administration: Maintain accurate and complete degree, graduation, conferral, diploma, and related credential information in the official academic record in accordance with University policies and FERPA requirements.
• Data Integrity & Quality Control: Identify and resolve record discrepancies, incomplete or conflicting information, and data-quality issues affecting degree clearance, conferral, credentials, or student progression.
• Records & Systems Support: Utilize Banner, Degree Works, and related systems to research, reconcile, document, and process credential and academic-record information and support testing or implementation of related system changes.

Required Competency Decision Making

• Graduation Eligibility Determination: Independently evaluate academic records and degree requirements to determine whether undergraduate, graduate, and doctoral students have satisfied requirements for graduation and identify appropriate next steps when requirements remain outstanding.
• Complex Case Resolution: Research and resolve non-routine degree-completion, credential, and academic-record issues involving multiple requirements, systems, or University offices; elevate matters requiring exceptions or additional approval.
• Policy Application: Analyze and apply University policies, academic requirements, and established procedures to individual student circumstances while considering the impact on degree completion, conferral, and the official academic record.
• Issue Assessment & Recommendations: Evaluate incomplete, conflicting, or unusual academic information, determine appropriate action within delegated authority, and provide well-supported recommendations when additional review or approval is required.

Required Competency Program Management

• Transfer Articulation & Transfer Credit Support: Serve as trained backup for transfer credit evaluation and articulation, including researching coursework and existing equivalencies, determining transferability within established guidelines, and identifying coursework requiring academic department review.
• Academic Records & Registration Support: Provide cross-functional support for designated academic records and registration activities during peak processing periods, staff absences, and other operational needs.
• Cross-Functional Case Coordination: Coordinate with Admissions, academic departments, colleges, advisors, and other University partners to resolve transfer credit, registration, or records issues that affect degree progression or graduation.
• Business Continuity & Cross-Training: Maintain proficiency in assigned primary and backup functions, participate in cross-training, and provide knowledgeable coverage to support continuity of Registrar services.

Required Competency Client/Customer Service

• Academic & Credential Consultation: Provide guidance to students, faculty, advisors, academic departments, colleges, the Graduate College, and other University partners regarding graduation, degree completion, conferral, credentials, and related academic requirements.
• Student Case Support: Explain degree-completion findings, outstanding requirements, and available next steps to students and assist with resolving issues that may affect timely graduation or conferral.
• Non-Routine Inquiries: Independently interpret and apply established policies and procedures within delegated authority to address non-standard credential and academic-record questions and determine when additional review is required.
• Campus Partnership: Develop and maintain effective working relationships with academic and administrative partners to facilitate timely resolution of student issues and consistent delivery of Registrar services.

Position Information

Working Title Academic Credentials Specialist

Competency Level Journey

Position Number 000344

Recruitment Range $41,499 - $54,000

FLSA Non-Exempt

Appointment Type Permanent - Full-time

FTE 40 hours/week, 12 months

Organizational Division University Registrar

Organizational Location Provost/VC for Acad Aff

Organizational Unit Assoc Registrar for Student Services & Operations

Working Hours and Location

Work Hours 8:00 am – 5:00 pm, Monday – Friday; occasional evening and weekend work may be required.

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Employee Benefits

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

Equal Opportunity and Diversity Statement

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affi… No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.