Academic Advisor 1

Regent University; Virginia Beach (VA); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Tuition incentives

Retirement plans

Paid time off

Job summary

Regent University in Virginia Beach is seeking an Academic Advisor I to support graduate and undergraduate students from acceptance through graduation. The role operates Mon-Fri, 9am-6pm, with the Virginia Beach location and some remote capability for weather-related issues.

The position emphasizes proactive, professional advising, collaboration with the Registrar, and involvement in training to ensure adherence to university policies.

Qualifications

• Bachelor's degree or 60 college credits.
• Experience in college-level academic advising preferred.
• Proven track record of excellent customer service.
• Ability to use CRM and Microsoft Office and enrollment systems.

Responsibilities

• Provide academic advising and mentoring for all students.
• Advise on transfer credits, course selection, and degree requirements.
• Process academic forms (petitions, add/drop, readmission, withdrawal) per policy.
• Conduct pre-degree clearance audits and final degree clearance advising.
• Coordinate with Registrar's Office on credits and transcripts.
• Educate students about programs, services, and university resources.
• Monitor academic progress and holds, and assist with student success workshops.

Skills

Customer service

Process management

Multitasking

Typing speed 40 WPM

Education

Bachelor's degree or 60 credits

Tools

CRM systems

Microsoft Suite

Canvas

Cognos

Degree Works

Phone systems

Job description

The Academic Advisor I serves all Graduate and Undergraduate students in keeping with the overall mission of Regent University and the mission and vision of Academic Advising. This position works closely with students from acceptance through graduation in a supportive, proactive, and professional manner. This position will be from Monday-Friday from 9am-6pm.

Work Location

Virginia Beach, VA [capability of remote work in case of inclement weather]

Salary

$40,000 annually

Essential Duties

• Provide academic advising, mentoring and support for all accepted and enrolled students.
• Provide preliminary and comprehensive academic advising regarding transfer credits, course selection, and course requirements to all prospective and active status students.
• Inform, review and process academic forms (e.g., academic petitions, online add/drop, readmission, withdrawal) in accordance to University policy and procedures and within Key Performance Indicator (KPI) requirements.
• Provide pre-degree clearance audits and conduct final degree clearance advising in all policies and procedures concerning graduation requirements, commencement, and commissioning.
• Liaison with Registrar's office when conducting credit and transcript research.
• Educate, engage, and empower students regarding academic programs, advising services, student services, and university resources.
• Monitor students' academic progress including admission status, advising holds, and academic standing.
• Attend and provide service for University events.
• Participate in training and instruction within the Academic Advising department, as well as training and instruction provided by other university offices and departments to ensure knowledge of and compliance with University policies.
• Thorough reading, research, and participation in professional development opportunities, develop a deep understanding of issues and needs confronting students, and assist in the development of effective ways to address those issues and needs.
• Develop and/or present workshops or seminars to enhance and support student success.

Qualifications

• Bachelor's degree or a minimum of 60 college-level credits required
• Prior experience in college level academic advising strongly preferred
• Proven track record of excellent customer service
• Experience in process management and problem solving
• Appropriate competency and ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite, Canvas, Cognos, Degree Works, and phone systems with the ability to multi-task within these system
• Ability to type an average of 40 WPM

Candidates Must Have

• Commitment to the vision and mission of Regent University and the Academic Advising department
• A heart for the personal, spiritual, and professional development of students
• Ability to maintain student confidentiality
• Excellent people and communication skills
• Ability to provide excellent service in a professional manner
• Organizational skill and attention to detail, with the ability to multi-task
• A strong work ethic
• Flexibility and resourcefulness
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.