Associate Registrar

NC Central University; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Accrued Vacation and Sick Leave

NC State Health Benefits

12 Paid Holidays

TSERS retirement

Job summary

North Carolina Central University (NCCU) in Durham, NC seeks an Associate Registrar to manage student records, registration, and degree processing. You will ensure FERPA compliance, data integrity, and accurate degree audits while guiding staff and coordinating with academic and IT partners.

The role requires experience with Banner, DegreeWorks, and reporting tools, plus strong communication and organizational skills.

Qualifications

• Bachelor's degree in a related field with five years of registrar experience.
• Experience with Banner, DegreeWorks, and reporting tools.
• Strong communication, organization, and problem‑solving skills.

Responsibilities

• Oversee registration, records, and degree audit processes.
• Maintain FERPA compliance and data integrity across systems.
• Lead reporting initiatives using Banner, ARGOS, and WEBFOCUS.
• Collaborate with academic units and IT for system improvements.

Skills

Banner knowledge

ARGOS reporting

WEBFOCUS reporting

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree in Higher Education Administration or related field

Master's degree preferred

Tools

Ellucian Banner

WEBFOCUS

ARGOS

DegreeWorks

Job description

Position Information

• Position/Classification Title: 465016: IT Systems Support Professional, Systems Administrator
• Working Title: Associate Registrar
• Position Number: 601810
• FLSA: Exempt
• Appointment Type: Permanent - Full Time
• Tenure Track: No
• FTE: 1 = 40 hours/week, 12 months
• Department Hiring Range: The salary is competitive and will be determined based on the candidate's educational background, relevant experience, qualifications, and demonstrated expertise.
• EEO-1 Category: Professionals
• SOC Code: 15-1142 - Network and Computer Systems Administrators

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

• Accrued Vacation and Sick Leave
• Community Service Leave
• NC State - Health Benefits
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Primary Function of Organizational Unit

The primary purpose of the University Registrar is responsible for maintaining the integrity of all students' academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA - Family Educational Rights and Privacy Act) and by university policy.

Primary Purpose of Position

The primary purpose of the Associate Registrar position at North Carolina Central University is to support the operations of the Office of the Registrar by administering and coordinating academic records, course registration, enrollment, and graduation processes. Under the direction of the University Registrar, the position ensures the accurate and timely maintenance of student academic records and compliance with university policies, procedures, and applicable regulations. The Associate Registrar provides operational oversight and guidance to staff, collaborates with academic and administrative departments, and assists in resolving complex student and academic records issues. The position also contributes to process improvements, system enhancements, and the effective delivery of registrar services to students, faculty, staff, and other University stakeholders.

Required Knowledge, Skills, and Abilities

• Working knowledge of the Banner Student Module, including functional processes and activities related to student registration, records, and other Registrar operations.
• Working knowledge of WEBFOCUS and ARGOS, including the ability to access, analyze, and report institutional data.
• Knowledge of registration and student records processes within a higher education institution.
• Ability to accurately write, execute, and maintain ad hoc and standard reports using ARGOS and/or WEBFOCUS.
• Ability to troubleshoot functional system problems, identify potential causes, and coordinate appropriate solutions with technical support staff and system technicians.
• Ability to demonstrate and apply general knowledge, skills, and practices associated with Registrar systems and functional activities.
• Ability to develop a logical workflow for simple applications that support functional and technical system needs.
• Ability to design input/output processes and file specifications to support effective data management and reporting.
• Ability to develop and maintain policies and procedures manuals related to functional and technical system activities.
• Strong analytical and problem-solving skills, with the ability to interpret system requirements, identify issues, and develop effective solutions.
• Ability to communicate effectively with functional users, technical staff, and other stakeholders to support the efficient operation and continuous improvement of Registrar-related systems and processes.

Minimum Education/Experience

• Bachelor's degree in Higher Education Administration, Business Administration, Education, or a closely related field. Master's degree is preferred.
• A minimum of five (5) years of progressively responsible experience in a University Registrar's Office, student records, academic administration, enrollment services, or a closely related functional area.
• Demonstrated experience with Ellucian Banner and DegreeWorks, including knowledge of student information systems, academic records management, registration processes, and degree audit functions.
• Excellent written and verbal communication, interpersonal, and customer service skills, with the ability to effectively communicate and collaborate with students, faculty, staff, administrators, and other University stakeholders.
• Strong organizational, analytical, and problem-solving skills, with the ability to assess complex issues, interpret policies and procedures, and develop effective solutions.
• Knowledge of FERPA regulations, academic policies and procedures, student records management practices, and the appropriate handling of confidential student information.
• Ability to manage multiple priorities, meet established deadlines, exercise sound judgment, and maintain confidentiality while working effectively in a fast-paced higher education environment.

Licenses or Certification required by Statute or Regulation

n/a

Pre-Employment Requirements

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University's internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Fully On-site (dedicated office at Duty Station)

Planning and Organizing

• Provide strategic leadership and operational oversight of the Office of the Registrar including the administration, integrity, security, and maintenance of student academic records and related services.
• Direct and coordinate all functions associated with registration, grading, transcripts, degree conferral, academic standing, records retention, classroom scheduling, enrollment reporting, and graduation processing.
• Establish divisional priorities, operational goals, and service standards aligned with institutional strategic objectives and student success initiatives.
• Regularly assists management in establishing work standards, standard processes and references.
• Provide leadership for staff development, succession planning, cross-training, organizational effectiveness, and continuous process improvement initiatives to ensure high-quality service delivery and operational continuity.

Project Management

• Maintain institutional compliance associated with FERPA, NCAA, VA certification, state authorization, financial aid enrollment reporting, academic calendar structures, curriculum coding, instructional modalities, and other regulatory requirements affecting student records and academic operations.
• Manages complex projects.
• Develops project plans, manages milestones and drives project forward.
• Accountable for keeping projects on track.

Technical Knowledge

• Serve as the institutional authority for the operationalization of approved curricular actions, including the creation of new academic programs, certificates, concentrations, and courses; modifications to existing curriculum; program deactivations and discontinuations; modality changes; and implementation of academic policy updates.
• Ensure curricular changes are accurately translated into institutional systems, student-facing materials, degree audit structures, reporting frameworks, and compliance documentation.
• Collaborate with Academic Affairs, academic colleges, admissions, marketing, advising, and other campus stakeholders to support timely and coordinated implementation of curricular and programmatic changes.
• Serves as an experienced technical resource to technicians and analysts.
• Uses detailed understanding of technical issues to design architecture for stable technologies and provides direction for technicians and other analysts.

Technical Support

• Serve as the functional lead for student systems within the Registrar's operational scope, including system enhancements, workflow improvements, data governance, reporting structures, integrations, and process automation initiatives.
• Provide leadership for implementation and ongoing support of technologies related to registration, degree audit, curriculum management, catalog management, scheduling, and academic records.
• Serves as a key resource in solving problems of high complexity to other analyst and technicians.
• Utilizes advanced skills to make technology modifications.
• Recommends methods of resolving problems to lower level analysts or client representatives. Investigates, researches, and implements new technologies in specialty or related area.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations.
• Regularly provides guidance and suggestions to less experienced analysts/programmers.

Consultancy Skills

• Provide Institutional Leadership in the resolution of complex and sensitive student, faculty, and administrative issues related to academic records, curriculum implementation, registration, transfer articulation, academic standing, graduation eligibility, policy exceptions, and enrollment processes. Provides consultation on issues and requests from clients that require the implementation or creation of a custom solution.
• Understands the market, industry and competitors that have an impact on the customer's business.
• Consults with senior level decisionmakers, on an on-going basis, to develop long-range strategic alternatives.