Enrollment/Degree Verification Specialist

NC Central University

Durham (NC)

Presencial

USD 35 000 - 45 000

Tempo integral

Há 3 dias

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Resumo da oferta

North Carolina Central University in Durham is seeking an Administrative Support Specialist to support enrollment and degree verification. The role focuses on maintaining student records, processing verifications and transcripts, and ensuring FERPA compliance.

The position uses Banner, SIS Plus, imaging software, and related equipment to manage archives, respond to requests, and support academic services. A high school diploma and one year of related office experience are required.

Qualificações

High school diploma or equivalent and one year of related office experience, or equivalent.
Proficiency with Microsoft Office Suite and imaging software.
Ability to handle confidential student information in FERPA contexts.

Responsabilidades

Process and maintain student records with accuracy and compliance.
Assist with evaluations, verifications, and transcripts requests.
Utilize Banner, SIS Plus, imaging software, and scanners to manage records.
Coordinate with departments to respond to enrollment and withdrawal inquiries.

Conhecimentos

Office organization

Verbal communication

Written communication

Microsoft Office Suite

Banner XtenderSolutions

Imaging software

Imaging equipment

Records management

FERPA knowledge

Formação académica

High school diploma or equivalent

Ferramentas

SIS Plus

Banner XtenderSolutions Imaging Software

Imaging References Database

Banner System

HighView

Scanners

Fax machines

Copiers

Network printers

Descrição da oferta de emprego

Position Information

Position/Classification Title: Administrative Support Specialist

Working Title: Enrollment/Degree Verification Specialist

Competency Level: Journey

Position Number: 100523

FLSA: Non-Exempt

Appointment Type: Permanent – Full Time

FTE: 1 = 40 hours/week, 12 months

Department Hiring Range: $34,602 - $44,673

EEO-1 Category: Administrative Support Workers

SOC Code: 43-6014 - Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NC State – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Primary Function of Organizational Unit

The purpose of the University Registrar is responsible for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law (such as the Buckley Amendment, FERPA - Family Educational Rights and Privacy Act) and by University policy.

Primary Purpose of Position

The primary purpose of this position is to provide comprehensive administrative and records support for student academic records and related processes, ensuring compliance with University policies and procedures, as well as applicable state and federal regulations, with particular emphasis on the Family Educational Rights and Privacy Act (FERPA). The position communicates and interprets policies, procedures, and regulatory requirements for faculty, staff, students, and other constituents; processes and maintains sensitive student records; and ensures the accuracy, completeness, security, retention, and appropriate disposition of academic records and documentation.

The position is responsible for the evaluation and processing of verification and degree-related records, including archiving, imaging, retrieval, and maintenance of supporting documentation. The position updates the Banner Student System using appropriate and approved documentation and maintains ongoing communication and coordination with the National Student Clearinghouse regarding student enrollment and academic record matters. The position also supports and communicates University policies and procedures related to student withdrawals, ensuring timely, accurate, and consistent processing of withdrawal-related information and inquiries.

In addition, the position prepares official transcripts, correspondence, memoranda, reports, and other documents; reviews information for accuracy and completeness; and recommends procedural updates as systems, processes, and job requirements evolve. The position utilizes Banner, Student Information System (SIS Plus), Microsoft Office Suite, HighView and Banner XtenderSolutions Imaging Software, databases, scanners, and other specialized equipment to support efficient records processing and customer service. The position applies established policies, procedures, laws, and regulations in reviewing and processing records and seeks appropriate assistance when complex academic record searches, retrievals, or interpretations are required.

Required Knowledge, Skills, and Abilities

Demonstrates knowledge of office organization and the ability to communicate effectively, both verbally and in writing, with faculty, staff, students, and other customers.
Demonstrates proficiency in applying a variety of features and functions within Microsoft Office Suite, HighView, Banner XtenderSolutions Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus).
Operates and utilizes specialized equipment, including scanners, fax machines, copiers, and network printers, to support document processing, imaging, and records management.
Applies problem-solving skills to resolve routine records-processing and administrative issues and determine appropriate courses of action.
Demonstrates in-depth knowledge of the processing, archiving, imaging, retrieval, and management of student documents and academic records, with particular attention to the sensitive and confidential nature of student information.
Ensures student records are handled, maintained, and processed in accordance with established procedures, policies, and applicable requirements governing the confidentiality and security of academic records.

Minimum Education/Experience

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Pre-Employment Requirements

Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

8:00 a.m. - 5:00 p.m.

Position required to work during periods of adverse weather or other emergencies

Campus Security Authority Designated Position

Work Location

Fully On-site (dedicated office at Duty Station)

Key Responsibilities and Related Competencies

Verbal Communication

Demonstrates knowledge of and ability to communicate University policies and procedures, as well as applicable state and federal regulations, clearly, concisely, and in an organized manner, with particular emphasis on the Family Educational Rights and Privacy Act (FERPA).
Accurately explains and interprets policies, procedures, and regulatory requirements in response to the specific needs of faculty, staff, students, and other University constituents.
Maintains ongoing communication and coordination with the National Student Clearinghouse regarding student enrollment and academic record matters.
Provides support for and communicates University policies and procedures related to student withdrawals, ensuring the timely, accurate, and consistent handling of withdrawal-related information and inquiries.

Written Communication

Demonstrates knowledge and proficiency in word processing and document preparation to accurately prepare letters, memoranda, official transcripts, correspondence, and other documents in response to requests from faculty, staff, students, and other customers.
Prepares written recommendations for updates to procedures and processes as systems, technologies, and job requirements evolve.

Office Technology

Selects, understands, and effectively applies a variety of features and functions within software applications, databases, information systems, and specialized equipment to perform records management and administrative functions.
Utilizes Microsoft Office Suite, HighView, Banner XtenderSolutions Imaging Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus) to process, retrieve, maintain, and manage student records and related information.
Operates scanners, fax machines, copiers, network printers, and other specialized equipment to support document processing, imaging, and records management activities.

Program Knowledge

Demonstrates proficiency in selecting, utilizing, and fully applying a variety of features and functions within software applications, databases, information systems, and specialized office equipment to support efficient records management and administrative operations.
Utilizes Microsoft Office Suite, HighView, Banner XtenderSolutions Imaging Software, the Imaging References Database, Banner System, and Student Information System (SIS Plus) to process, maintain, retrieve, and manage student records and related information.
Operates and utilizes specialized equipment, including scanners, fax machines, copiers, and network printers, to support document processing, imaging, and records management activities.

Information/Records Administration

Demonstrates the ability to request and utilize assistance from the Imaging Liaison and Coordinator in conducting academic record searches, retrievals, and related records-processing activities.
Processes student records by applying and, when appropriate, interpreting established agency procedures, University policies, laws, regulations, and applicable guidelines.
Reviews records, documentation, and related information for completeness, accuracy, and compliance with established requirements using multiple guidelines and sources of information.

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