Academic Records & Registration Specialist

Trident Technical College; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Trident Technical College is seeking a Student Services Program Coordinator II to manage complex grade- and registration-related functions impacting student records. You will collaborate with faculty, staff, and leadership to resolve issues across Registrar's Office, Education, and Finance while ensuring accuracy and compliance.

The role involves coordinating grade audits, registration actions, prerequisite waivers, and data analysis to support tuition and financial aid processing.

Qualifications

• Manage grade-related activities including audits, changes, and GPA calculations.
• Oversee registration-related tasks including late adds, drops, withdrawals, and reinstatements.
• Review transcripts and prerequisites to assess waivers for degree-seeking students.
• Analyze and correct student record discrepancies affecting tuition, financial aid, and registration.
• Develop and deliver training for faculty and staff on grading and registration.
• Serve as SME for Registrar's Office policies and best practices.
• Research system resources to support process improvements and issue resolution.
• Assist with designing policies for registration, grading, and records management.
• Provide customer service via front counter, phone, email; participate in committees and improvements.
• Perform other duties as assigned.

Responsibilities

• Manage all grade-related activities for terms including audits, changes, and GPA calculations.
• Oversee registration-related tasks including late additions, drops, withdrawals, and reinstatements.
• Review academic records and transcripts to evaluate prerequisites and waiver needs.
• Analyze and correct student record discrepancies impacting tuition and financial aid.
• Develop training for faculty and staff on grading and registration processes.
• Serve as SME for Registrar's Office policies and procedures.
• Research system resources to improve efficiency and issue resolution.
• Assist in designing policies for registration, grading, and records management.
• Provide front-line customer service via counter, phone, and email; engage in committees.
• Perform other duties as assigned.

Skills

Customer service

Time management

Interpersonal skills

Analytical thinking

Problem-solving

Communication skills

Independent work

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

Ellucian Colleague

Etrieve

Power BI

Adobe Acrobat

Microsoft Office

Job description

Trident Technical College is seeking a Student Services Program Coordinator II to manage complex grade- and registration-related functions impacting student records. You will collaborate with faculty, staff, and leadership to resolve issues across Registrar's Office, Education, and Finance while ensuring accuracy and compliance.

The role involves coordinating grade audits, registration actions, prerequisite waivers, and data analysis to support tuition and financial aid processing.