Academic Programs Support Specialist

Rowan-Cabarrus Community College; Concord, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Rowan-Cabarrus Community College seeks an Academic Services Technician to provide administrative and operational support to the Academic Programs division, coordinating daily office operations and aiding deans to ensure efficient department workflows.

Located on South Campus, Concord, NC, the role requires solid clerical experience and familiarity with Colleague software. The position offers varied hours and opportunities to collaborate with faculty, staff, students and community partners.

Qualifications

• Two years clerical, customer service, or office experience required.
• Preference for two years’ office management/secretarial experience and Colleague knowledge.

Responsibilities

• Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; Maintains related records.
• Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.
• Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.
• Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.
• Drafts and types a variety of business documents, including letters, memos, contracts, and/or other related documents.
• Monitors and maintains inventory which includes creating purchasing orders and monitoring expenses. Monitors and maintains inventory and supplies.
• May prioritize and assign work to student workers; monitor the performance of student workers; and train student workers on work methods and procedures.
• Performs other duties of a similar nature or level.

Skills

Clerical experience

Customer service

Office experience

Office management

Secretarial

Colleague knowledge

Education

High School Diploma or equivalent

Tools

Colleague

Job description

Rowan-Cabarrus Community College seeks an Academic Services Technician to provide administrative and operational support to the Academic Programs division, coordinating daily office operations and aiding deans to ensure efficient department workflows.

Located on South Campus, Concord, NC, the role requires solid clerical experience and familiarity with Colleague software. The position offers varied hours and opportunities to collaborate with faculty, staff, students and community partners.