Academic Program Specialist, English Department

Towson University; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Towson University on the Main Campus is seeking an experienced administrative professional to support Academic Affairs in managing undergraduate and graduate program records, scheduling, and syllabi repository. You will coordinate with department chairs, handle enrollment reports, respond to inquiries, and assist advisors and the graduate program director.

The role requires a Bachelor's degree and one year of administrative experience, with strong communication, organizational, and office

Qualifications

• Bachelor's degree required.
• One year of administrative staff experience.
• Strong written and oral communication; proofreading ability.
• Proficient with MS Office, spreadsheets, databases, and calendar software.

Responsibilities

• Maintain records and schedule for undergrad and grad programs across four terms.
• Oversee student support, transfer orientation, and respond to inquiries.
• Administer program maintenance, track enrollment trends, and prepare assessment materials.
• Manage department marketing, website content, and recruitment materials.
• Maintain faculty technology inventory and updates.

Skills

Office administration

Communication skills

Proofreading

Computer software (MS Office)

Organizational skills

Education

Bachelor's degree

Tools

PeopleSoft

SSC

CLSS

Modern Campus (web editing)

Job description

Responsibilities and Duties

• Responsible for record-keeping and schedule-building for the department's undergraduate and graduate programs, which includes coordinating with department chairperson to develop, build, and revise the course schedule for four terms each year; runs and evaluates enrollment reports for upcoming and past semesters; and builds a syllabus repository of all classes offered each semester.


• Oversees student support and transfer orientation, requiring mastery of department curricula and knowledge of college/university curricular requirements responds to general program inquiries (phone, email, in-person), directs concerns about courses and faculty to appropriate channels, evaluates and helps students resolve graduation deficiencies, communicates with incoming transfer students and facilitates transfer orientation sessions in summer months and January. Supports departmental major advisors and graduate program director in advising issues. Manages advisee loads for departmental advisors, updating as needed when students enter and leave programs.


• Administers program maintenance and development, keeping ongoing records of students entering and leaving major and updates the chairperson regularly; facilitates collection and organization of program assessment materials; gathers data on enrollment trends and program issues and organizes for chairperson review.


• Manages department communication and marketing; maintains and edits website content according to updates and revisions from faculty; creates marketing materials for department events and distributes them physically and digitally; designs and orders new promotional materials for recruitment and welcoming events; creates promotional and informational pamphlets advertising programs in the department.


• Maintain faculty technology inventory and facilitates updating as needed.

Qualifications and Skills

Required Qualifications:

• Bachelor's degree.


• One year experience in administrative staff work.

General knowledge of and skill in the practical application of generally accepted office practices and procedures. Ability to communicate effectively both orally and in writing. Ability to proofread and edit written documents. Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email, and calendaring software. Ability to understand and follow oral and written instructions. Ability to interact effectively with internal and external parties in a courteous and efficient manner. Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications:

• Proficiency in software systems in PeopleSoft, SSC, CLSS, and Modern Campus (web editing).


• Experience in Website design and marketing skills.


• Familiarity or experience working in an academic department and/or familiarity with English department curriculum.


• Ability to work well with multiple constituencies (e.g university staff, faculty, and students).

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Oct 1, 2026