Academic Operations Supervisor – Student Services & Training

Cuyahoga Community College; Westlake, Northern (OH, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Cuyahoga Community College is seeking a Full-Time Support Staff member to provide functional supervision and coordinate activities of support personnel within the department. The role includes training staff, handling student and faculty inquiries, and supporting classroom operations.

Overall responsibilities include maintaining records, contributing to department initiatives, and assisting with budget entries as needed.

Qualifications

• High School Diploma/GED.
• Three years of experience servicing students in an academic setting.
• One year of previous functional supervisory experience.
• Excellent written and verbal communication skills.
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word) and intermediate level spreadsheet applications (MS Excel).
• Sensitivity to appropriately respond to the needs of the community.

Responsibilities

• Determines work procedures, prepares work schedules and expedites workflow.
• May assist staff by scheduling and coordinating support activities.
• Provides orientation and training to part time staff.
• Provides customer service for students, faculty and community patrons by assisting with software support and training, resolving logon issues, monitors classroom equipment and prepares classroom spaces.
• Supplies operational support to college departments.
• Contributes in department initiatives, seminars and workshops.
• Maintains general clerical activity records and compiles basic unit reports.
• Studies and standardizes procedures for improvement within the unit.
• Prepares for submission and create budget entry as needed.
• Functionally supervise student assistants in the assigned unit.
• Performs other related duties within the job gradeand job classification as assigned

Skills

Customer service

Communication

Team supervision

Budgeting

Keyboarding

Basic math

MS Word

MS Excel

Education

Associate Degree

Tools

MS Word

MS Excel

Banner Student Information System

Job description

Cuyahoga Community College is seeking a Full-Time Support Staff member to provide functional supervision and coordinate activities of support personnel within the department. The role includes training staff, handling student and faculty inquiries, and supporting classroom operations.

Overall responsibilities include maintaining records, contributing to department initiatives, and assisting with budget entries as needed.