Unit Operations Specialist II

Cuyahoga Community College; Westlake, Northern (OH, KY); On-site; USD 36,000 - 44,000; Full time

Job summary

Cuyahoga Community College is seeking a Full-Time Support Staff member to provide functional supervision and coordinate activities of support personnel within the department. The role includes training staff, handling student and faculty inquiries, and supporting classroom operations.

Overall responsibilities include maintaining records, contributing to department initiatives, and assisting with budget entries as needed.

Qualifications

• High School Diploma/GED.
• Three years of experience servicing students in an academic setting.
• One year of previous functional supervisory experience.
• Excellent written and verbal communication skills.
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word) and intermediate level spreadsheet applications (MS Excel).
• Sensitivity to appropriately respond to the needs of the community.

Responsibilities

• Determines work procedures, prepares work schedules and expedites workflow.
• May assist staff by scheduling and coordinating support activities.
• Provides orientation and training to part time staff.
• Provides customer service for students, faculty and community patrons by assisting with software support and training, resolving logon issues, monitors classroom equipment and prepares classroom spaces.
• Supplies operational support to college departments.
• Contributes in department initiatives, seminars and workshops.
• Maintains general clerical activity records and compiles basic unit reports.
• Studies and standardizes procedures for improvement within the unit.
• Prepares for submission and create budget entry as needed.
• Functionally supervise student assistants in the assigned unit.
• Performs other related duties within the job gradeand job classification as assigned

Skills

Customer service

Communication

Team supervision

Budgeting

Keyboarding

Basic math

MS Word

MS Excel

Education

Associate Degree

Tools

MS Word

MS Excel

Banner Student Information System

Job description

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: M-F 8:30am-5pm some occasional evenings or weekends possible depending on needs of the Department

Number of Openings: 1

Job Description

SUMMARY

Provides functional supervision, coordinates activities of support personnel and performs a variety of complex/diversifiedtasks related to unit operations.

DUTIES AND RESPONSIBILITIES

• Duties and responsibilities includebut are not limitedto:
• Determines work procedures, prepares work schedules and expedites workflow
• May assist staff by scheduling and coordinating support activities
• Provides orientation and training to part time staff
• Provides customer service for students, faculty and community patrons by assisting with software support and training, resolving logon issues, monitors classroom equipment and prepares classroom spaces
• Supplies operational support to college departments
• Contributes in department initiatives, seminars and workshops
• Maintains general clerical activity records and compiles basic unit reports
• Studies and standardizes procedures for improvement within the unit
• Prepares for submission and create budget entry as needed
• Functionally supervise student assistants in the assigned unit
• Performs other related duties within the job gradeand job classification as assigned

REQUIRED QUALIFICATIONS

• High School Diploma/GED
• Three years of experience servicing students in an academic setting
• One year of previous functional supervisory experience
• Excellent written and verbal communication skills
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word) and intermediate level spreadsheet applications (MS Excel)
• Sensitivity to appropriately respond to the needs of the community

PREFERRED QUALIFICATIONS

• Associate Degree
• Skills in advanced level word processing (MS Word), advanced level spreadsheet applications (MS Excel)
• Advanced level presentation software skills
• Experience with Banner Student Information System
• Previous experience with assisting in monitoring and preparing a departmental budget

WORKINGCONDITIONS

Work is performed in an office settingwith moderate noise level. The work schedule is standard college business days/times. Must be able to bend, squat, kneel, reach overhead and lift up to 40 lbs.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 05. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $40,156/annually

Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.