Academic Operations Manager & Process Leader

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plans

Tuition assistance

Job summary

Jefferson University’s Operations Manager role oversees daily departmental operations and coordinates staff and resources to ensure efficient service delivery. The position collaborates across university partners to support goals, maintain compliance, and facilitate smooth, standardized processes.

It emphasizes maintaining operational records, reporting metrics, and acting as a liaison with administrative and support units to resolve issues promptly and sustain high-quality organizational

Qualifications

• Minimum 5 years progressive experience in academic administration or closely related field.
• Strong organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manages and coordinates day-to-day departmental operations, including workflow processes, scheduling, space and resource utilization, and oversight of equipment service and maintenance, to ensure efficient and consistent service delivery.
• Implements, and evaluates operational policies and standard operating procedures, monitoring compliance with university policies, regulatory requirements, and accreditation standards, and recommending process improvements to departmental leadership.
• Assists departmental leadership with recruitment, onboarding, and training of employees, and supports time, attendance, and performance monitoring in accordance with university human resources policies.
• Serves as a primary liaison between the department and university administrative, facilities, and support services units, coordinating operational needs and resolving issues in a timely manner.
• Oversees departmental data tracking and reporting, including maintenance of operational records, compliance documentation, and metrics to support informed administrative decision-making.

Skills

Staff coordination

Scheduling

Policy implementation

Communication

Problem-solving

Microsoft Office

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Jefferson University’s Operations Manager role oversees daily departmental operations and coordinates staff and resources to ensure efficient service delivery. The position collaborates across university partners to support goals, maintain compliance, and facilitate smooth, standardized processes.

It emphasizes maintaining operational records, reporting metrics, and acting as a liaison with administrative and support units to resolve issues promptly and sustain high-quality organizational