Operations Manager - Full Time

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plans

Tuition assistance

Job summary

Jefferson University’s Operations Manager role oversees daily departmental operations and coordinates staff and resources to ensure efficient service delivery. The position collaborates across university partners to support goals, maintain compliance, and facilitate smooth, standardized processes.

It emphasizes maintaining operational records, reporting metrics, and acting as a liaison with administrative and support units to resolve issues promptly and sustain high-quality organizational

Qualifications

• Minimum 5 years progressive experience in academic administration or closely related field.
• Strong organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manages and coordinates day-to-day departmental operations, including workflow processes, scheduling, space and resource utilization, and oversight of equipment service and maintenance, to ensure efficient and consistent service delivery.
• Implements, and evaluates operational policies and standard operating procedures, monitoring compliance with university policies, regulatory requirements, and accreditation standards, and recommending process improvements to departmental leadership.
• Assists departmental leadership with recruitment, onboarding, and training of employees, and supports time, attendance, and performance monitoring in accordance with university human resources policies.
• Serves as a primary liaison between the department and university administrative, facilities, and support services units, coordinating operational needs and resolving issues in a timely manner.
• Oversees departmental data tracking and reporting, including maintenance of operational records, compliance documentation, and metrics to support informed administrative decision-making.

Skills

Staff coordination

Scheduling

Policy implementation

Communication

Problem-solving

Microsoft Office

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Microsoft Office

Job description

Job Details

The Operations Manager provides day-to-day operational oversight and administrative coordination for the department, ensuring efficient and effective delivery of services, workflows, and internal processes. This position serves as a central point of contact for operational activities, staff coordination, and process management. The Operations Manager works collaboratively across the department and with university partners to support departmental goals, maintain compliance with institutional policies, and facilitate smooth, consistent operations.

Job Description

Job Duties

• Manages and coordinates day-to-day departmental operations, including workflow processes, scheduling, space and resource utilization, and oversight of equipment service and maintenance, to ensure efficient and consistent service delivery.
• Implements, and evaluates operational policies and standard operating procedures, monitoring compliance with university policies, regulatory requirements, and accreditation standards, and recommending process improvements to departmental leadership.
• Assists departmental leadership with the recruitment, onboarding, and training of employees, and supports time, attendance, and performance monitoring in accordance with university human resources policies.
• Serves as a primary liaison between the department and university administrative, facilities, and support services units, coordinating operational needs and resolving issues in a timely manner.
• Oversees departmental data tracking and reporting, including maintenance of operational records, compliance documentation, and metrics to support informed administrative decision-making.

Minimum Qualifications

• High School Diploma/GED
• 5 years progressive experience in academic administration or a closely related field in a complex organizational setting
• Strong organizational and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard computer applications (e.g., Microsoft Office).
• Basic knowledge of budgeting and resource management.

Preferred Qualifications

• Bachelor’s Degree

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Philadelphia University

Primary Location Address

3242 School House Lane, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• medical (including prescription)
• supplemental insurance
• dental
• vision
• life and AD&D insurance
• short- and long-term disability
• flexible spending accounts
• retirement plans
• tuition assistance
• voluntary benefits, which provide colleagues with access to group rates on insurance and discounts
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance

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