Academic Operations Administrator

Minnesota Council of Nonprofits; BLOOMINGTON (MN); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Bethany Global University seeks an Academic Operations Administrator to provide cross-functional administrative support across academic programs. The role will coordinate registrar and admissions activities, manage student records, and assist with enrollment and communications with students and faculty.

The position is full-time, hourly non-exempt, 40 hours per week, with a hybrid work model and on-site commitments.

Qualifications

• Bachelor's degree preferred or equivalent experience in higher education administration.
• 2+ years of experience in higher education administration preferred.
• Experience in registrar, admissions, student services, or academic affairs is a plus.
• Experience with Populi, Canvas, or similar platforms is preferred.

Responsibilities

• Provide cross-functional administrative support for academic operations.
• Support registrar, admissions, recruitment, and enrollment processes.
• Coordinate with faculty on course schedules and deadlines.
• Maintain student records and academic documentation.
• Assist with financial aid and scholarship communications.

Skills

Organized

Detail-oriented

Proactive

Multitask

Professional demeanor

Faith-based environment

Flexible/adaptable

Education

Bachelor's degree preferred

2+ years in higher education admin

Tools

Populi

Canvas

Microsoft 365

Job description

Job Description

Title:Academic Operations Administrator

Classification: Full-time | Hourly (Non-Exempt)

Overall Purpose

The Academic Operations Administrator provides cross-functional administrative support for Bethany and Bethany Global University. This role serves as a central administrative resource, supporting leadership and key departments through scheduling, communication, academic administration, and general office coordination. The position functions as a high-level administrative assistant, requiring a high degree of professionalism, organizational strength, discretion, and the ability to work collaboratively across teams.

Roles:

1. Academic Support with BGU (30 hrs/wk) | Report to Operations

Purpose: The Academic Operations Administrator supports the academic mission of Bethany Global University by providing organized, timely, and detail-oriented administrative assistance to students, faculty, and academic leadership. This role helps ensure smooth academic operations through effective communication, student support, admissions coordination, registration services, and academic process management, enabling an environment where students can grow spiritually, academically, and in their calling to global missions.

Responsibilities:

• Assist with Registrar and Admissions processes
• Assist with Recruiting efforts
• Collaborate with the Office of Institutional Effectiveness (OIE) team regarding student and academic matters
• Maintain academic timelines, forms, communication drafts, and student inquiries
• Support admissions, recruitment, and enrollment efforts through applicant communication and administrative follow-up.
• Assist with registrar functions, including student records management, transcript requests, enrollment verification, and academic documentation.
• Support course registration processes and assist students with enrollment-related questions.
• Provide academic advising support and general student services assistance.
• Serve as a resource for students regarding academic policies, procedures, deadlines, and institutional requirements.
• Maintain student information and records within academic platforms, including Populi, Canvas, and other institutional systems.
• Coordinate communication with faculty regarding course schedules, student issues, academic deadlines, and administrative requirements.
• Assist in managing semester-based academic workflows, ensuring key registration, grading, advising, and reporting deadlines are met.
• Support financial aid and scholarship follow-up by communicating with students regarding requirements, documentation, and next steps.
• Collaborate with Admissions, Academic Affairs, the Registrar, Student Services, Financial Aid, and the Office of Institutional Effectiveness on student and academic matters.
• Maintain academic forms, reports, communication templates, and student-facing resources.
• Respond to student inquiries and provide general academic support in a professional and timely manner.

2. General Administrative Support (10 hrs/wk) | Report to Operations

Purpose: The purpose of this role is to provide consistent administrative assistance and operational support to the Communications and Operations departments. This position contributes to the effective coordination of projects, workflows, and daily tasks by supporting communication efforts, maintaining organized systems, and assisting with operational processes that enable both departments to function efficiently and collaboratively.

Responsibilities:

• Provide shared administrative assistance for communications and operations as needed
• Create documents, organize files, prepare internal communication, and maintain office operations
• Support meeting coordination, scheduling, and workflow organization

Qualifications

• Organized, detail-oriented, and proactive
• Strong ability to multitask across departments
• Professional, kind, and welcoming demeanor
• Comfortable working in a faith-based environment
• Flexible and adaptable to shifting needs

Education, Training, and Experience Requirements:

• Bachelor's degree preferred.
• 2+ years of experience in higher education administration preferred.
• Experience working within a college, university, registrar's office, admissions office, student services department, or academic affairs environment preferred.
• Experience supporting one or more of the following areas:
• Admissions and recruitment
• Registrar services
• Academic advising
• Course registration and enrollment management
• Student records administration
• Financial aid administration
• Scholarship coordination
• Faculty support and academic operations
• Experience using student information systems and learning management systems, including Populi, Canvas, or similar platforms preferred.
• Familiarity with semester schedules, academic calendars, registration cycles, graduation requirements, and higher education policies.
• Strong understanding of internal academic processes and the ability to manage multiple deadlines throughout the academic year.
• Excellent written and verbal communication skills with students, faculty, and staff.
• Proficient in Microsoft 365 applications.
• Strong organizational, project management, and problem-solving abilities.

Other Responsibilities

• The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.
• Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Work Hours

Work Hours

• Full-time (40 hours), hybrid work model with final schedule details forthcoming and on-site leaning schedule

Suggested Schedule:

• In-person office hours are Monday–Thursday, 8:00am–4:30pm
• Remote Fridays 8:00am–4:30pm
• Due to the nature of our work and the need to coordinate our working hours with other activities and events, adjustments in work schedules may be necessary